[Hiring] Process Improvement Professional 2 @Humana

Role Description

The Process Improvement Professional 2 analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Process Improvement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

• Researches best business practices within and outside the organization to establish benchmark data.
• Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost.
• Determines how new information technologies can support re-engineering business processes.
• May specialize in one or more of the following areas:
  • Benchmarking
  • Business process analysis and re-engineering
  • Change management and measurement
  • Process-driven systems requirements
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
• Follows established guidelines/procedures.

Qualifications

• Associate's Degree
• Less than 5 years of technical experience
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Requirements

• Bachelor's Degree (Preferred)
• Demonstrated experience in:
  • Process documentation
  • Workflow analysis
  • Process improvement
• Strong background in change management, including:
  • Readiness assessment
  • Communication planning
  • Training
  • Adoption support
• Proven ability to complete process improvement projects from initiation through implementation, including scope, timelines, and deliverables.
• Effective at stakeholder engagement and cross-functional collaboration, with the ability to build buy-in across teams and leadership.
• Skilled in using data, KPIs, and reporting tools to measure outcomes, identify insights, and demonstrate results.
• Technical proficiency with:
  • Power Platform
  • SharePoint Online
  • Microsoft Office tools
  • Process/project management systems such as flowcharting and enterprise platforms.
• Work at Home Requirements:
  • Minimum download speed of 25 Mbps and upload speed of 10 Mbps required.
  • Wireless, wired cable or DSL connection suggested.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Travel: Occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Competitive benefits that support whole-person well-being.
• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off including:
  • Paid time off
  • Company and personal holidays
  • Paid parental and caregiver leave
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$65,000 - $88,600 per year

This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Application Deadline

11-13-2026