[Hiring] Process Automation Specialist @NiSource

Role Description

The purpose of the Process Automation Specialist is to design, develop and implement automation technology solutions using Visual Studio, Pega, Access, SQL databases and other technologies that enhance and support the performance of the Customer Contact Centers' strategic goals and objectives; troubleshoot when technology issues occur and act as the liaison with IT.

• Design, develop, code, test, and implement automation tool solutions to continuously improve and enhance operations.
• Collaborate with Customer Care Center (CCC) Operations, Support Operations and other business partners (e.g. Regulatory, Revenue Recovery, Training, IC, and Operations) to identify areas for automation technology solutions for process improvement.
• Review and analyze performance data to determine if any metrics of CCC operations can be enhanced by implementing automation technology solutions.
• Recommend automated technology solutions to resolve performance issues and develop project plans for implementation.
• Oversee and manage project plans and issues with business continuity planning, development, and implementation activities.
• Act as CCC Operational liaison with IT, managing and coordinating Companywide IT initiatives that result in changes within the Centers.
• Identify and recommend changes to maintain a culture of continuous improvement and service excellence.
• Support Leaders in testing and developing test plans, including validation testing pre and post technology changes.
• Be flexible in working a schedule including nights, weekends, stand-by and emergency support as assigned.
• Provide ongoing support, troubleshoot and resolve production issues, maintaining up-to-date knowledge of CCC operations and performance capabilities.

Qualifications

• Bachelor's Degree or certification in Computer programming/management.
• 1-3 Years of experience developing applications in a corporate environment.
• Enhanced knowledge and understanding of CIS and/or DIS.
• Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Strong analytical and troubleshooting skills.
• Advanced skills with personal computers, database management, and software such as M365 Office.
• Individuals who are collaborative, open-minded, and driven.

Requirements

• Completes tasks independently as well as in small team settings.
• Must demonstrate a high level of attention to detail.
• Must demonstrate the ability to learn new technologies and tools.
• Must demonstrate the ability to balance development, testing, and support roles.
• Must demonstrate strong interpersonal skills and ability to work well with others.
• Support Leaders in testing and/or developing test plans.
• Develop, code, unit test, debug, and implement RPA solutions.
• Review and analyze organizational needs and goals to determine future impacts to applications and systems.

Benefits

• Flexible work schedule including nights, weekends, stand-by and emergency support as assigned.
• Support for veterans, transitioning service members, and military spouses.
• Commitment to providing equal employment opportunities.
• Safety is a core value; employees are expected to follow safety requirements.