[Hiring] Private Cloud Onboarding Engineer @UFS LLC
Private Cloud Onboarding Engineer @UFS LLC
All Others
Salary usd 85,000 - 90..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 1wk ago

[Hiring] Private Cloud Onboarding Engineer @UFS LLC

1wk ago - UFS LLC is hiring a remote Private Cloud Onboarding Engineer. πŸ’Έ Salary: usd 85,000 - 90,000 per year πŸ“Location: USA

Role Description

As part of a diverse and skilled Service Delivery Team, you will be tasked with implementing services and solutions for Navanta clients. The engineer position provides intermediate to advanced level support, installation, and maintenance for Navanta clients. The engineer will serve as an escalation point for analysts and assist with their overall training and development (I.E. Mentorship Program). The role includes all the responsibilities of an analyst in addition to the below.

ROLE RESPONSIBILITIES

  • Client Support & Project Management
    • Serve as escalation point for Analysts; provide guidance and document complex resolutions
    • Coordinate project implementations including scheduling, vendor coordination, and quality oversight
    • Advise clients on configuration best practices and emerging technologies
    • Perform quality assurance processes on projects, tasks, and service requests
  • Technical Tasks
    • Investigate and resolve complex client infrastructure, endpoint, and application issues
    • Identify product, service, and process weaknesses and recommend improvements
    • Consult with internal teams on difficult issues or situations
  • Documentation & Quality
    • Create and maintain knowledge base articles for complex and escalated issues
    • Provide detailed, accurate service request and project documentation at every step
    • Coordinate with Senior Engineers to create or update documentation for issue resolution
  • Team Contribution & Mentorship
    • Mentor Analysts and contribute to their technical development through the Navanta Mentorship Program
    • Participate actively in team standups, knowledge shares, and retrospectives
    • Assist in leading team initiatives and process improvement efforts
    • Attend and add to discussions in team meetings
    • Participate in Stewardship Teams focused on specific tools or operational processes (e.g., PSA, RMM, Patching); contribute expertise and help implement agreed-upon standards within the pod
    • Participate in Technology Guilds aligned to a technology domain (e.g., networking, cloud, backup, endpoint management); stay current with Guild direction and apply consistent practices in day-to-day work
  • Professional Development
    • Complete certifications or build equivalent demonstrated experience within your technology domain and the Navanta development track
    • Pursue relevant technology training to deepen and broaden technical competency
    • Maintain active development goals reviewed quarterly with Pod Manager

Qualifications

  • 2-4 years of experience in a technical support environment
  • Demonstrated expertise in relevant operating systems, productivity platforms, and core infrastructure technologies
  • Relevant intermediate certifications or equivalent demonstrated experience preferred
  • Financial services experience is a plus

Requirements

  • Advanced troubleshooting and problem-solving skills with attention to detail
  • Clear, professional communication with clients and team members
  • Ability to manage multiple complex priorities under deadline pressure
  • Self-motivated with strong ownership and accountability for assigned work
  • Team-oriented; willing to mentor colleagues and share expertise
  • Committed to continuous learning and advancing technical skill development

Success Factors

  • Consistently completes onboarding projects with minimal escalation to Senior Engineers
  • Recognized by peers and Manager as a go-to resource for complex issues
  • Analysts mentored demonstrate measurable skill improvement
  • Demonstrates consistent progress toward certifications or equivalent hands-on skill development

Company Description

Navanta is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around. Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.

Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Private Cloud Onboarding Engineer @UFS LLC
All Others
Salary usd 85,000 - 90..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 1wk ago
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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Application Denied βœ“
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