[Hiring] Privacy Operations Manager Senior @Experian

Role Description

You will report to Compliance and Privacy Director.

• Privacy Platform Management:
  • Own and optimize privacy platforms, ensuring they are accessible, compliant, and user-friendly for diverse consumer populations.
  • Partner with Legal, Compliance, IT, and business teams to maintain effective privacy tools and workflows.
• Consumer Rights & Experience:
  • Ensure consumer rights requests are handled fairly, transparently, and in compliance with applicable regulations.
  • Continuously improve the Privacy Center experience to support accessibility and inclusion for all users.
• Monitoring & Reporting:
  • Track performance metrics, compliance deadlines, and operational effectiveness.
  • Provide insights that drive continuous improvement and equitable customer experiences.
• Project & Enhancement Delivery:
  • Lead privacy tool enhancements and cross-functional projects.
  • Translate regulatory requirements into actionable business and technical solutions.
• Risk & Compliance Support:
  • Support audits, control assessments, and compliance reviews.
  • Find and address risks while maintaining governance practices.
• Stakeholder & Vendor Partnership:
  • Collaborate with internal partners and external vendors to ensure privacy solutions meet business and customer needs.
  • Foster inclusive collaboration across teams and functions.
• Continuous Improvement:
  • Resolve operational issues, improve processes, and increase automation.
  • Promote scalable solutions that enhance efficiency and user experience.
• Documentation & Governance:
  • Maintain clear process documentation, standards, and operating procedures.
  • Support consistent and equitable privacy operations.
• Change Management:
  • Prepare the organization for privacy-related regulatory and policy changes.
  • Coordinate testing, communication, and adoption of new processes and tools.
• Training & Awareness:
  • Be a subject matter expert on privacy operations and consumer rights.
  • Support training and knowledge sharing to build awareness and inclusive privacy practices across the organization.

Qualifications

• 6–10+ years in privacy, compliance, or data operations.
• Experience managing consumer rights workflows (DSARs, opt-outs, deletion).
• Experience with privacy platforms (e.g., OneTrust, TrustArc, Transcend) and consent/DSAR tools.
• Working knowledge of U.S. privacy laws (CPRA, VCDPA, etc.) and consumer rights requirements.
• Manage SLAs, track KPIs, and improve workflows through data-driven insights.
• 5+ years of experience supporting audits, controls, and compliance processes.
• Experience coordinating cross-functional initiatives and translating requirements for technical teams.
• Stakeholder management across Legal, Compliance, IT, and business teams.

Benefits

• Medical, life and dental insurance.
• Asociacion Solidarista.
• International Share Save Plan.
• Flex Work/Work from home.
• Paid time off.
• Annual Performance Bonus.
• Education Reimbursement.
• Family Bonding.
• Bereavement Leave.
• Referral Program.
• And more.