[Hiring] Print/Systems Engineer @Intelligent Workspaces Ltd

Role Description

We are looking to recruit an experienced engineer for our growing service division. We provide central London's creative sector with the highest level of support and technology to help them produce some of the world's finest creative work. The products we work with range from sophisticated colour managed workflow solutions to studio level printers and office multi-functional devices (MFDs). The job is a real mix of mechanical and electrical engineering, IT integration and client handling skills.

• Help in all aspects of the service division, wherever you can.
• Perform routine maintenance and calibration of equipment, to ensure optimum performance, and prevent future issues.
• Respond promptly to client requests for field visits, troubleshooting the issues and rectifying the faults.
• Provide remote assistance - diagnosing and rectifying faults by phone and remote support apps.
• Install and integrate - offer pre-sales support to deliver the best solution, including logistics planning of installing hardware and software, and building and integrating systems into clients' networks.
• Back-up and recovery - ensure clients' data/configurations are backed up and up to date, gaining knowledge of best approaches to restore this information.
• Learn colour management - skilled approach to ensuring equipment is producing colour accurately, utilizing software and tools to manage colour across devices, operating systems, and applications.
• Get to know our clients - communicating with clients on a social, as well as professional level is a key feature to sustaining and growing business.

Qualifications

• Trained and have proven experience on either the Xerox or Canon range of devices, up to light production level.
• Some Fiery experience or alternative software RIPs.
• Knowledge of all aspects of electro-mechanical diagnosis and repair.
• Understanding of the science of colour printing and colour management.
• Client-handling skills are of paramount importance in our industry.

Requirements

• Expertise in either connectivity, managed networks or IT sales is essential.
• Expertise in either Managed Print, AV or security is desirable.
• An understanding of outreach campaigns.
• A strong understanding of HubSpot for opportunity management, pipeline & performance reporting.
• Cyber Security knowledge.
• IT solutions with an emphasis on cloud architecture.
• Proptech - MSI Capable.

Benefits

• Private Healthcare for you and your immediate family.
• Private Dental and Optical Care.
• Company Pension & Professional Financial Advice.
• Generous expenses allowance.
• Extended Maternity/Paternity Leave.