[Hiring] Print Operations Associate @Savvital

Role Description

Savvital is looking for an experienced Print Operations Associate to support a U.S.-based client operating in the promotional products, branded merchandise, and commercial printing space. This is a specialized operational role—not a general virtual assistant position. We are explicitly seeking candidates with hands-on industry experience who understand the end-to-end lifecycle of print and promo orders:

• From initial sourcing, quoting, and artwork proofing to vendor management, production tracking, and final delivery.

Key Responsibilities

• Order & Project Management: Track and manage customer orders from request through delivery. Maintain accurate data (SKUs, quantities, specs, artwork, setup fees) within internal systems and proactively address potential delays.
• Product & Supplier Research: Source products based on client specifications, turnaround times, and budgets. Compare vendor pricing, verify stock availability, and identify viable alternatives when items are backordered or out of budget.
• Vendor & Supplier Coordination: Act as the direct liaison with suppliers and decorators. Request RFQs, clarify production requirements, coordinate artwork revisions, and resolve invoice or pricing discrepancies.
• Print & Production Support: Manage production workflows including proof approvals, imprint methods (screen printing, embroidery, laser engraving, etc.), and tracking shipping dates to ensure hard deadlines are met.
• Systems & Administrative Maintenance: Issue purchase orders, generate order documentation, assist with basic accounting recon, and keep digital files organized within ERP systems (Sage, PrintPLANR).

Qualifications

• Industry Experience (Mandatory): Direct experience working with promotional product distributors, commercial printers, screen printers, embroidery shops, or print brokers.
• Systems Knowledge: Hands-on experience with industry ERPs and sourcing databases (Sage or PrintPLANR experience is highly preferred; experience with similar systems like ASI, ESP, or PromoStandards is a major plus).
• Process Mastery: Clear understanding of setup charges, proof approvals, lead times, decoration methods, vector artwork requirements, and freight/shipping logistics.
• Communication: Exceptional written and verbal English skills for seamless interaction with U.S. vendors and cross-functional teams.
• Proactive Problem Solver: Self-driven professional who independently follows up on outstanding vendor items and keeps projects moving forward without micro-management.

Benefits

• Base Salary: Market Competitive (commensurate with experience)
• Allowances: Premium Internet, Electricity, and Wellbeing allowances to support night-shift operations.
• Medical Insurance: Comprehensive health coverage.
• Performance Bonuses: Structured bonuses based on individual targets and account retention metrics.
• Annual Growth: Regular performance-based increments and clear vertical career progression.