[Hiring] Principal Risk Manager @Blackhawk Network

Role Description

BHN Risk Management is seeking a Manager of Risk to lead multiple high-priority initiatives within the fraud prevention and risk advisory function. This is a builder role: the successful candidate will not inherit a steady-state operation but will instead design, stand up, and operate capabilities that are new or nascent, while delivering against active service commitments to retail partners.

• Investigating organized fraud threats and managing cases through full resolution.
• Detecting emerging fraud patterns and translating them into actionable intelligence for retail partners.
• Supporting the delivery of BHN's commercial risk advisory program across an expanding partner portfolio.
• Identifying risk early, acting on it decisively, and equipping partners to do the same.

Responsibilities

• Fraud Investigation & Case Management
  • Lead complex fraud investigations from intake through resolution.
  • Identify and connect fraud activity across multiple vectors and data sources.
  • Manage a structured case tracking system for operational resolution and law enforcement referral.
  • Coordinate takedown and remediation actions with relevant agencies.
  • Build and maintain a law enforcement referral pipeline for cases meeting criminal thresholds.
  • Continuously refine investigative methodology as the threat landscape evolves.
• Proactive Detection & Intelligence
  • Build and maintain surveillance workflows to detect emerging fraud patterns.
  • Conduct investigative triage on detected signals.
  • Develop and deliver structured, partner-facing fraud intelligence outputs.
  • Produce recurring intelligence reports synthesizing threat trends across the partner portfolio.
  • Establish feedback loops from detection and alert outcomes back into surveillance logic.
  • Collaborate with Data Engineering and Account Management on detection logic and communication standards.
• Partner Risk Advisory & Program Delivery
  • Manage ongoing risk advisory relationships with retail partners.
  • Support the design and delivery of structured risk management services.
  • Develop operational infrastructure for risk advisory engagements.
  • Coordinate partner onboarding workflows as the enrolled partner base grows.
  • Deliver retailer-specific risk reporting with recommended partner-side actions.
• Program Building & Cross-Functional Execution
  • Design and operationalize new risk management capabilities.
  • Drive cross-functional alignment across various departments.
  • Produce service design documentation and partner-facing materials.
  • Track and report program metrics to leadership.
  • Contribute to commercial program alignment as new risk advisory offerings are developed.

Qualifications

• 15+ years of experience in fraud investigation, risk management, financial crimes, or a related discipline.
• Proven track record building and scaling structured programs or operational capabilities.
• Experience conducting or managing complex investigations with external coordination components.
• Strong analytical skills with the ability to detect meaningful patterns across large datasets.
• Demonstrated cross-functional effectiveness.
• Excellent written and verbal communication skills.
• Experience managing external partner or customer relationships in a risk, compliance, or advisory capacity.

Preferred

• Direct experience with gift card fraud, prepaid card fraud, or payment fraud in a retail or fintech environment.
• Familiarity with brand abuse investigations.
• Experience designing or operating fraud intelligence or alert programs.
• Prior work within a multi-tier service or managed services model.
• Established relationships with law enforcement agencies involved in financial crimes investigation.
• Experience working within or alongside commercial program launches.
• Background in program building at a large-scale retailer, payment network, or fraud prevention technology company.

Benefits

• Salary Range for California Residents Only: $180,730.00 to $244,000.00
• Salary Range for Illinois Residents Only: $144,770.00 to $195,450.00
• Pay is based on several factors including education, work experience, certifications, etc.
• Benefits include 401k with employer match, medical, dental, vision, 12 paid holidays, sick pay accrual, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.