[Hiring] Principal Professional Services Consultant @Genesys

Role Description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships.

Help build, support, and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys is hiring a Principal Professional Services Consultant with a passion for working with leading edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level, join our PS team. Your main responsibilities include architecting and managing the implementation of the Genesys AI and digital customer experience solutions.

Responsibilities

• Accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing.
• Requires a good level of teamwork and the ability to relate well with Customers and other Vendors.
• Identify (project) risks and the definition of mitigation plans.
• Frequent (international) travel up to 30%.

Qualifications

• Formal education in Software Engineering at a bachelor level or equivalent based on job experience.
• Good interpersonal communication and presentation skills as well as writing skills.
• Keen to work in a diverse and multicultural environment.
• Practical experience in the following technology areas:
• AI and bot related technologies such as Google Dialog flow, AI Google, Pipelines, AWS, Amazon Web Services, AWS Storage, and Machine Learning.
• Customer experience and (Digital) transformational technologies including User experience design for both voice and non-voice channels, VUI design, Artificial Intelligence and Bot solutions.
• Understanding of business (digital) transformation and how they relate to customer experience technology.
• Experience with software integration into large and complex environments.
• A background in contact centres and contact centre technology in general.
• Business and customer oriented.
• Fluent in English.
• Possession of the following skills are considered a plus:
• Practical experience working with Genesys implementations.
• Practical experience with Consulting Services or Project Delivery best practices employed in the industry among leading consulting organizations.
• Python.
• Data Science & Machine Learning.

Benefits

• Build, support, and operate AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible ways of working designed to help people do their best work.
• Build future-ready skills through mentorship, learning programs, leadership development, and education support.
• Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
• Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.