[Hiring] Principal Professional Services Architect @Tradeshift

Role Description

Tradeshift is looking for a Professional Services Architect to fulfill the following responsibilities:

• Team with one or more Professional Services Engagement Managers to make multiple simultaneous enterprise customer implementations successful.
• Own the setup, configuration, integration (interface mapping, connectivity and connectors), testing (i.e., SIT and UAT support), migration and troubleshooting of the customer solution.
• Support the Professional Services Engagement Manager in designing the best possible technical solution for the customer.
• Consult with customers’ IT resources on how to best integrate their ERP with Tradeshift.
• Support the Professional Service Engagement Manager and Customer Success Manager in delivering technical demos and trainings for internal/external use.
• Interface with customer team members in Procurement, Finance, IT, and Shared Services.
• Create and support Professional Services Statement of Work, scoping and estimating.
• Collaborate and maintain the Professional Services Scoping Tool.
• Team with Product, Customer Service Engineering, and Support to identify and resolve blockers.
• Own and participate in customer facing meetings.
• Contribute to the development of Professional Services’ methodology, knowledge base, and tools.
• Fluent in English - both in writing and orally.

Qualifications

• Master's degree in Business or Computer Science (optimally).
• 1-4 years of experience with an ETL tool (Babelway, Talend or equivalent).
• 1-4 years experience doing software configuration and implementations for external customers as part of a consulting or software company.
• Skilled, efficient, resourceful and tenacious problem solver of technical issues.
• Effectively communicates on technical topics with technical and non-technical people.
• Driven to make customers successful, regardless of challenges or obstacles.
• Has a clear interest in, and acumen with, technology.
• High energy; thrives in complex, challenging and sometimes stressful situations.
• Demonstrated creative problem solving abilities.
• Demonstrated ability to learn new technologies and business requirements.
• Ability to travel 2-3 days per month.
• XML and File Transfer Protocols.
• Nice to have: ERP integration or implementation, ETL/interface mapping, SQL, ANSI X12, and/or EDIFACT experience and/or EDI knowledge, skills in json/JavaScript.