[Hiring] Principal Adoption & Change Management Consultant @Softchoice

Role Description

Softchoice AI Solutions Group is looking for a Principal Adoption & Change Management Consultant to grow the AI & Workforce Consulting team. The Principal Adoption & Change Management Consultant is a critical role within the AI Solutions organization. You will be the face of AI Solutions to our biggest clients, and you will own delivery responsibilities on our largest projects. You are responsible for navigating high-complexity environments and providing the leadership necessary to ensure enterprise-wide adoption.

As a tenured leader on the team, you will:

• Build reusable frameworks and set delivery standards that every consultant uses.
• Have primary lead responsibility for delivering initial engagements of new service offerings.
• Be accountable for the achievement of specific revenue targets—demonstrating our value in presales activities with our biggest clients and positioning "add-on" services during projects that expand the total contract value.

What you'll do:

• Execute principal delivery responsibilities for our largest and most complex client engagements, leading multiple delivery resources on the solutions you craft for clients.
• Assess skillsets and identify knowledge gaps for delivery resources on your immediate project team.
• Accountable for annual revenue targets; influencing bookings through strategic presales advisory and identifying add-on services across all project phases.
• Own the C-suite relationship for our largest clients, acting as a principal advisor for AI adoption, organizational change management, and long-term business goals.
• Lead and drive the "agentization" and evolution of the AI & Workforce Consulting delivery methodology, ensuring Softchoice maintains a competitive edge in the market.
• Architect ROI-focused business cases for large-scale AI initiatives, enabling executive stakeholders to justify investments.
• Manage quality delivery by performing oversight and final QA on Statements of Work (SOWs) and strategic project documentation to ensure that technical solution architecture reflects business goals and addresses business challenges.
• Own the identification of market trends to develop new cross-practice offerings and special projects that expand the AI Solutions portfolio.

Qualifications

• Undergraduate degree required (business or technology preferred). An MA, MBA, or MSc beneficial.
• Certifications in User Adoption & Change Management, Organizational Change Management, Project/Program Management, or other related IT or management consulting disciplines are considered valuable.
• Practical experience (15+ years) in business advisory and/or consulting within IT.
• Demonstrated practical experience for a minimum of 10 years, providing advisory services in the fields of User Adoption and Organizational Change Management, Business Consulting, and technical advisory.
• C-Suite Presence: A proven track record of gaining "trusted advisor" status with executive-level management (CIO/CTO/CEO).
• Commercial Acumen: Demonstrated success in meeting revenue or influenced-sales targets within a professional services environment.

Requirements

• Strong business acumen, technology and change management knowledge.
• Excellent analytical, interpersonal, and creative skills.
• Ability to map technical solutions in multiple disciplines to business problems.
• Influence delivery capability.

Benefits

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program.
• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave.
• Additional Perks: Employee Discount Program.