[Hiring] Principal Administrative Aide @Montgomery County

Role Description

The Principal Administrative Aide plays a key role in supporting the Housing Stabilization Services (HSS) team by managing a variety of administrative tasks.

• Responding to phone inquiries and 311 calls.
• Processing incoming mail and County and state program applications and supporting eligibility documentation.
• Performing data entry, filing, scanning, and photocopying.
• Managing the check log and client payments.
• Greeting customers in the reception area.
• Assisting the public with applications and County and state program applications, and supporting eligibility documentation.
• Answering routine questions.
• Providing program status and benefit information.
• Maintaining filing and documentation control systems and managing office supply inventory for the unit.
• Performing other job-related duties as assigned.

The ideal candidate will demonstrate the ability to seamlessly shift between tasks in alignment with office priorities and daily workflow. Proficiency in using computers, telephones, fax machines, and photocopiers is essential for accessing customer information and updating records. Candidates with experience in case management systems are desired. Candidates with multilingual skills in any of the following languages are desired: Multilingual Spanish, Amharic, Chinese, Vietnamese, Korean, or French.

Qualifications

• Graduation from high school or High School Certificate of Completion recognized in the State of Maryland.
• Two (2) years of progressively responsible office support experience.
• An equivalent combination of education and work experience may be substituted.

Requirements

• Multilingual skills in one of the following languages: Spanish, Amharic, Chinese, Vietnamese, Korean, or French.
• Experience and knowledge of resources and regulations for social, and/or public assistance services to residents of Montgomery County.
• Experience assisting customers or clients with completing forms or applications.
• Experience working in an administrative or office support setting.
• Experience working with individuals from diverse backgrounds or with varying levels of need.

Benefits

• Equal opportunity employer, committed to workforce diversity.
• Reasonable accommodations to applicants with disabilities, in accordance with the law.
• Hiring preference to certain categories of veterans and veterans/persons with a disability.