[Hiring] Prescription Verification Specialist @1-800 Contacts

Role Description

As a member of our team, you will:

• Verify contact lens prescriptions by processing inbound images from customers and eye care providers.
• Process an average of 125 items per hour (approximately 875 items in an 8-hour shift).
• Follow standardized processes (using gaming mice, hot keys, screen layout, workflow, etc.) to achieve the best customer experience and remain compliant.
• Respond to emails and text messages from customers regarding their prescriptions.
• Advise customers regarding any order adjustments.
• Interact directly with customers through email, text messages, and sometimes via the phone.
• Abide by 1-800 Contacts policies and procedures as identified and amended from time to time.
• Live the company values: Big Hearted, Unconventional, Tenacious, Better Together.
• Perform other duties as assigned by managers.

Qualifications

• High school diploma or equivalent experience.
• Great typing skills (at least 40 words per minute) and technical proficiency.
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better.
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality.
• High adaptability and change agility.
• Solution-oriented, positive, and driven mindset.
• Self-motivated and competitive with excellent memorization skills.
• Reliable attendance and commitment to working scheduled shifts.

Requirements

• 100% remote work flexibility.
• Competitive earning opportunities featuring incentive pay that averages $16 per hour.
• Start Date: 11/2/26.
• Training and working remotely from approved locations: North Carolina, Texas, and Utah.
• Training: 4 weeks (10 AM – 5 PM MST, M-F).
• Full-time (40 hours per week).
• Starting base pay: $12.00 per hour + bonus potential (uncapped).
• Shifts will be in the afternoon/evenings (ex. 2:30 PM - 11 PM MT).
• Required weekend shift (Saturday or Sunday) every weekend.

Benefits

• Amazing medical, dental, and vision coverage.
• 401(k) match.
• Free eye exams for your immediate family and dependents.
• Deep discounts on contact lenses, glasses lenses, and glasses frames.
• Tuition reimbursement for eligible courses.
• Approved remote working locations (permanent residence): North Carolina, Texas, and Utah.

Company Description

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!