[Hiring] Pre-Certification Coordinator 2 @The Ohio State University

Role Description

The Pre-certification Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures.

• Schedule return appointments and/or other appointments as assigned.
• Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
• Provides support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction.
• Solves routine and complex customer problems and knows where to direct customers to address specific questions.
• Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met.
• Always creates a positive first impression.
• Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.

Qualifications

• High School diploma or GED.
• Certification or vocational training may be preferred.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.

Requirements

• Final candidates are subject to successful completion of a background check.
• A drug screen or physical may be required during the post offer process.

Benefits

• Remote Location
• Position Type: Regular
• Scheduled Hours: 40
• Shift: First Shift