[Hiring] Practice Performance Partner II @Unified Women's Healthcare

Role Description

This is a remote position with travel throughout South Florida. The ideal candidate will live in South Florida.

Under the supervision of the Director Market Operations, the Practice Performance Partner II must be able to carry out tasks both independently and collaboratively, is well-organized, able to maintain a high level of detail-orientation while working in a fast-paced environment, with strong healthcare operations background and analytical skills, working knowledge of payer reimbursement practices and concepts, ability to see the big picture, has strong communication and well-developed interpersonal skills to influence clinical and administrative stakeholders.

The Practice Performance Partner II is the primary liaison between the Unified Women’s Healthcare managed service organization (MSO) and affiliated care centers (practices) in Florida. This individual plays an important role in driving the financial performance of the care centers by leveraging reporting, analytics and change management skills to identify opportunities for improvement and partner with the care center managers and providers to execute. This role also helps to resolve day-to-day needs of the care center as it relates to MSO services – either through direct solutioning or facilitating connections with other functional areas (e.g., revenue cycle, accounting, IT, HR, real estate, etc.). A successful candidate for this role will have practice management experience, strong analytical skills, and a customer service mindset.

Responsibilities

• Support Care Center financial health by leveraging analytics and direct observation to identify revenue enhancement opportunities (e.g., ancillary services, service line development) and operating efficiencies.
• Operate as the key point of contact for Care Center Managers and Physicians, with the ability to engage support functions as needed to deliver the Unified service model – both in-person and virtually.
• Monitor overall satisfaction and response times via service portal; proactively escalate requests as needed.
• Support Market and Functional leaders in rolling out organization-wide initiatives or changes to the care centers.
• Participate in internal initiatives to improve approach, analytics and technology used to interact with care centers.
• Work closely with all UWH departments in achieving high levels of physician and manager satisfaction.
• Conduct in-person meetings with Care Center administrators and/or providers quarterly or more frequently as needed. Supplement with remote meetings.
• Assist Care Center in the identification, creation and implementation of policies and procedures, as it relates to performance objectives.
• Work closely with Implementation and functional teams during the onboarding and offboarding of Care Centers.
• Participate in Unified staff meetings and PPP trainings and task forces.
• Other duties as assigned.

Qualifications

• Bachelors degree or higher preferred, requiring highly developed language and reasoning skills.
• 5 years experience in a health care organization with broad industry knowledge of patient care management, community-based physician Care Center management, managed care and practice financials. Women’s health experience is a plus.
• Change management experience.
• Effective communication skills.
• Highly developed organizational skill including the ability to work effectively on multiple projects simultaneously to deliver on-time completion.
• Excellent operational, analytical and problem-solving skills.
• Effective leadership and management skills.
• Attention to detail and ability to work with limited supervision is essential.
• Ability to develop, maintain, and strengthen partnerships with others internally and externally.
• Financially astute – ensure reliable and consistent reporting and forecasting of budgets, creating and review of financial analysis/proformas and management of P&L statement.
• Travel Time Required: 50%.

Benefits

• Health Coverage: Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.
• Paid Time Off: Vacation, personal days, and paid holidays to help you recharge.
• Financial & Retirement Planning: 401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
• Income Protection: Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.
• Wellbeing Support: Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.
• Professional Development: Opportunities and resources to support your career growth.