[Hiring] Portfolio Delivery Leader @Salesforce

Role Description

The Portfolio Delivery Leader (PDL) is a senior individual contributor within Salesforce Professional Services’ Delivery Account Management (DAM) function, supporting the nonprofit and nongovernmental organization (NGO) market within the Public Sector operating unit.

• Accountable for delivery health, financial performance, and executive customer relationships across a defined portfolio of paid engagements and approved investment commitments.
• Ensures that what Salesforce commits to can be staffed, delivered, and measured against clear customer outcomes at the agreed margin.
• Validates deals before contract execution, identifies risks early, drives recovery when delivery is at risk, and connects successful delivery to long-term account growth.
• Leads through influence, setting portfolio priorities and holding cross-functional owners accountable for decisions and corrective actions.
• Allocates approximately 50% of time to direct customer engagement and 50% to portfolio governance, financial oversight, and resource strategy.

Your Impact

• Own portfolio health by maintaining an accurate, forward-looking view of every engagement.
• Ensure deals are ready for delivery by owning Level 3 delivery sign-off within established approval governance.
• Protect revenue and margin by reviewing revenue forecasts, contingency usage, and milestone progress weekly.
• Lead Services Delivery Strategy reviews and own portfolio assessments and recommendations.
• Build executive customer confidence by developing trusted relationships with executive sponsors.
• Lead escalations through resolution, serving as the primary portfolio-level escalation point.
• Drive resource strategy by partnering with Delivery Engagement Leads and resource management.
• Support account growth by identifying unmet needs, expansion opportunities, and renewal risks.

Qualifications

• Currently at Director level or above.
• Demonstrated accountability for delivery health, revenue, margin, and customer outcomes across a complex portfolio of engagements.
• Strong financial acumen, including revenue forecasting, contingency management, fixed-fee burn rates, and delivered versus bid margin.
• Proven ability to build executive customer relationships, lead difficult conversations, and stabilize at-risk engagements.
• Experience assessing deal readiness before contract execution, including scope, estimates, staffing, dependencies, commercial assumptions, and success criteria.
• Ability to drive decisions and results across a matrixed organization without direct people management authority.
• Sound judgment in prioritizing multiple strategic engagements and intervening where customer or business impact is greatest.
• Strong escalation management, conflict resolution, and executive communication skills.

Preferred Qualifications

• Experience serving nonprofit and NGO customers, with an understanding of funding constraints, stakeholder governance, and measurable mission impact.
• Deep knowledge of Salesforce delivery methodology (SPSM), Guided Scoping, and portfolio health monitoring tools.
• Experience translating discovery, Vision to Value workshops, or blueprint work into defined delivery outcomes and success criteria.
• Working knowledge of Global Delivery Center (GDC) models, subcontractor governance, and onshore/offshore staffing strategies.
• Experience governing both paid engagements and investment commitments.
• PMP, PgMP, Scrum, SAFe, or equivalent certifications.

Requirements

• Travel may be required approximately 25% of the time, depending on customer and portfolio needs.
• Qualification for this job is contingent upon acceptable results from a background investigation as well as obtaining and maintaining the specific level of U.S. Government security clearance that may be required for this role.
• U.S. citizenship (U.S. born or naturalized) is required.

Benefits

• Time off programs.
• Medical, dental, and vision coverage.
• Mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) plan.
• Employee stock purchasing program.