[Hiring] Point of Sale POS Onshore Lead @Inficare Technologies

Role Description

The Point of Sale (POS) Onshore Lead will be responsible for driving operational support and ensuring the smooth functioning of enterprise retail POS software and related systems.

• Drive Tier-2 and Tier-3 operational support for enterprise retail POS software, store microservices, and connected hardware peripherals.
• Proactively monitor Jira dashboards, alerting channels, and telemetry systems to track error budgets and maintain clean support backlogs.
• Diagnose and resolve complex issues spanning POS applications, payment terminals, customer displays, receipt printers, and mobile registers.
• Develop operational runbooks, SOPs, and automation workflows to reduce MTTR and prevent recurring incidents.
• Serve as the onshore bridge between Store Operations, Software Engineering, offshore SRE teams, and third-party vendors.

Qualifications

• 7-10+ years in IT Operations, Production Support, or Site Reliability Engineering.
• Proven POS production support experience in a retail or enterprise environment.
• Strong incident management skills with experience driving RCAs in critical retail environments.
• Proficiency with Jira, Jira Service Management (JSM), or equivalent ITSM platforms.
• Solid understanding of POS architecture, payment device integrations, store network infrastructure, and peripheral hardware.
• Exceptional communication and leadership skills; experience in an onshore/offshore delivery model.

Requirements

• Direct experience with Jump Mind Commerce (JMC) POS in a live store environment.
• Hands-on experience with Adyen payment terminals, Epson printers, iOS/iPad customer displays.
• Scripting skills in Python, Bash, or Shell for log analysis and task automation.
• ITIL or SRE certifications.

Benefits

• Fully Remote - EST time zone required.