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Player Operations Lead
@Patrianna
[Hiring] Player Operations Lead @Patrianna
Mar 26, 2025 - Patrianna is hiring a remote Player Operations Lead. đź’¸ Salary: unspecified. đź“ŤLocation: Europe, USA, South Africa.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves overseeing key areas of Player Operations, including AV, KYC, risk management, and payment processing. The Player Operations Lead will directly manage a team of Operations Specialists, ensuring operational excellence and efficiency.
- Manage and mentor Operations Specialists, ensuring team development and alignment with business objectives.
- Oversee AV, KYC, risk management, and payment workflows to maintain efficiency and compliance with industry best practices.
- Monitor transactions and risk patterns to proactively identify and prevent fraudulent activity while optimizing payment success rates.
- Collaborate with internal teams to refine processes, implement training programs, and drive continuous improvements in fraud detection and operational workflows.
- Work closely with payment providers and key stakeholders to enhance payment processing strategies and risk mitigation efforts.
- Utilize data analytics to identify trends, improve decision-making, and enhance overall team performance.
- Act as a senior escalation point, ensuring swift resolution of operational challenges and implementing best practices for process automation.
Qualifications
- Minimum 5 years in AV, KYC, risk management, payments, or operational management roles, with at least 2 years managing a team of specialists.
- Strong understanding of payment workflows and risk mitigation strategies.
- Experience in the gaming industry, particularly with USA/European accounts.
- Experience with managing remote teams.
- Proven ability to manage and coordinate remote teams effectively, fostering engagement, communication, and productivity across different time zones.
Requirements
- Proven people management skills with the ability to coach, mentor, and lead high-performing teams.
- Analytical mindset with expertise in driving operational improvements.
- Strong communication skills to effectively align teams and liaise with senior leadership.
- Familiarity with fraud detection systems, risk management tools, and workforce planning solutions.
Education
- A degree in Business, Risk Management, or a related field is preferred but not essential.
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| đź“Ť | Be aware of the location restriction for this remote position: Europe, USA, South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
đź’¸
unspecified
|
Remote
Location
Europe, USA, South Africa
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Europe, USA, South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
