[Hiring] Player Experience & Community Manager @Ghost Story Games

Role Description

• Develop and execute strategy for owned social media and community channels
• Develop player engagement strategies to foster a long-lasting community
• Craft social media content, draft copy, and drive asset ideation and production
• Monitor and respond to player inquiries
• Identify, build and maintain in-house relationships with content creators
• Provide hands-on support and/or manage external resources to support creators engaging with our game
• Build a customer service solution including onboarding and managing a BPO and customer service tool
• Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans
• Maintain an internal and external knowledge hub
• Draft and distribute newsletter and bespoke marketing emails
• Define and report on KPIs, report on player sentiment, and make recommendations for improving engagement
• Assist with playtesting efforts including onboarding play testers, managing virtual and IRL technical setups, and other operational needs
• Collaborate with the broader marketing team on campaign planning, research, competitive analysis, and copywriting
• Other duties as assigned

Qualifications

• 5+ years experience in the video game community management role
• Has shipped at least 2 games on PC and console in a community manager role
• Strong written and verbal communication
• Must be eligible to work in the U.S.

Requirements

• Ability to use data to back up recommendations
• Willingness to challenge conventional wisdom
• Deep familiarity with online and IRL gaming communities, especially for single player games and indie developer communication styles
• Understanding of audiences’ behaviors, creator and community motivations, and key industry platform algorithms
• Basic knowledge of Adobe Photoshop

Benefits

• The pay range for this position in Massachusetts at the start of employment is expected to be between $87,100 and $128,920 per Year
• Base pay offered is based on market location and may vary depending on individualized factors
• Total compensation package may include other elements, including a bonus and/or equity awards
• Full range of medical, financial, and/or other benefits