[Hiring] Platform Support Engineer @Sieve

Role Description

We’re looking for a Platform Support Engineer based in India to support our Product Platform team, primarily on the vendor platform. You’ll keep existing workflows running reliably, investigate technical issues, and reduce the support and maintenance burden on the core engineering team. This role focuses on production support, troubleshooting, bug fixes, and operational improvements. It does not own feature development or a product roadmap.

• Investigate and resolve application errors, integration failures, data discrepancies, and configuration issues.
• Triage support requests, assess impact, and communicate progress through resolution.
• Use logs, monitoring tools, API testing, and database queries to identify root causes.
• Make targeted, well-tested bug fixes and maintenance changes through established review processes.
• Write small internal scripts to automate repetitive support tasks.
• Improve troubleshooting guides, runbooks, and alerts to reduce recurring issues.
• Support release validation and post-release monitoring.
• Escalate issues requiring architectural changes or new functionality with clear evidence and reproduction steps.
• Maintain clear handoffs and agreed working-hour overlap with the core Product Platform team.

Qualifications

• 2+ years of professional experience in software engineering, application support engineering, production support, or a similar technical role.
• Hands-on experience troubleshooting production applications and APIs.
• Working knowledge of SQL and relational databases.
• Ability to read an existing codebase and make focused, well-tested fixes.
• Familiarity with logs, monitoring tools, Git, and code review processes.
• Good judgment when working with production systems, sensitive data, and access permissions.
• Clear written and verbal communication, especially when explaining issues and handing work across time zones.
• An interest in supporting and improving an established platform.

Requirements

• Experience with vendor, supplier, marketplace, or partner platforms.
• Familiarity with third-party integrations, background jobs, and cloud environments.
• Experience documenting root causes and automating routine support work.

Benefits

• Support issues are triaged promptly and resolved accurately.
• The core platform team spends less time on routine investigations and maintenance.
• Recurring issues decrease through durable fixes and better operational procedures.
• Documentation and handoffs make future issues easier to resolve.
• Changes stay focused on support and maintenance; new feature requests go through the core team’s prioritization process.