[Hiring] Platform Specialist – Content Migration and Performance Insights @CNX

Role Description

We are looking for a versatile and experienced KMS Lighthouse Platform Specialist who can successfully analyze, monitor, report and optimize enterprise knowledge management and content management platforms during and after content migration initiatives.

• Monitor KMS Lighthouse dashboards and similar knowledge management tools to assess content health and usage trends.
• Analyze article consumption metrics, search behavior, customer feedback, engagement patterns and content performance indicators.
• Track and report on content effectiveness, search success rates, feedback trends and overall platform utilization.
• Develop actionable recommendations to improve content quality, findability and customer experience.
• Support enterprise-level content migration initiatives across CMS and Knowledge Management platforms.
• Validate migrated content performance and identify post-migration optimization opportunities.
• Produce weekly, monthly and periodic operational reports for internal leadership and client stakeholders.
• Translate platform data into meaningful business insights and recommendations.
• Monitor operational performance against established service level agreements (SLAs) and project delivery timelines.
• Track content migration milestones, reporting requirements, and performance commitments.
• Identify recurring content feedback themes and unresolved customer pain points.
• Support data-driven recommendations for content enhancement, restructuring and optimization.
• Provide analytical inputs for content prioritization, roadmap planning and future content investments.

Qualifications

• 3-5 years of experience supporting enterprise content management, knowledge management or content migration programs.
• Degree in Information Management, Communications, Business, Information Systems, Technical Communication or related field.
• Experience working with KMS Lighthouse or similar knowledge management platforms.
• Experience with enterprise CMS platforms and large-scale content repositories.
• Strong analytical and reporting skills with the ability to transform data into actionable business insights.
• Experience monitoring KPIs, performance metrics, and operational dashboards.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent written, verbal, and stakeholder communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent time management and organizational skills.
• Team player with excellent communication and interpersonal skills.
• Reliable home internet service.

Requirements

• Location: PHL NCR Makati Work-at-Home
• Time Type: Full time