[Hiring] Platform Solutions Specialist @American Express Global Business Travel

Role Description

As a Global Client Trainer for Egencia, you will be a key enablement expert within our Platform Solutions team, driving client success in a dynamic, fast-paced environment. You will partner closely with Sales, Account Management, and Implementation teams to understand client challenges, deliver tailored training solutions, and enable rapid adoption of the Egencia platform. This role combines deep product expertise with exceptional client-facing skills, contributing to an environment where people and technology work together to deliver exceptional results.

• Create and deliver standardized, high-quality training programs tailored to customer needs that maximize platform adoption.
• Schedule and conduct consistent public trainings with comprehensive pre- and post-training support and quality assurance coordination.
• Coordinate new client onboarding and training initiatives in partnership with Implementation and Account Management teams.
• Manage demo requests through Salesforce; collaborate with Sales and Account Management to define objectives and technical requirements.
• Serve as technical expert during client presentations, translating complex Egencia features into measurable business value.
• Represent Egencia at industry tradeshows and provide pre-sales technical guidance on API integrations, HR feeds, and system connectivity.
• Develop and maintain extensive working knowledge of the Egencia platform; customize configurations to address customer business and technical needs.
• Proactively learn new product releases and share knowledge on locally specific processes, features, and updates across teams.
• Conduct educational sessions with Global Sales and Account Management teams to build platform knowledge and sales confidence; facilitate training on new product feature configurations.
• Partner with Product, Technology, Implementation, and Account Management teams as SME to identify solutions, gather competitive intelligence, and align training with business objectives.

Qualifications

• 2-5 years in corporate travel, B2B SaaS, or related travel industry environments.
• Proven ability to translate technical concepts into business value for non-technical audiences.
• Strong facilitation and presentation skills with comfort presenting to all levels, including C-suite executives.
• Proficient with Salesforce, Microsoft Office (Word, PowerPoint), Seismic, and Crayon.
• Working knowledge of integration solutions including SFTP and REST/SOAP APIs with sharp technical learning aptitude.
• Excellent listening, questioning, and consultative abilities; comfortable demonstrating technology solutions remotely and in-person.
• Ability to effectively influence and guide clients, agents, vendors, and partners while communicating technical information accessibly.
• Familiarity with sales methodologies such as Sandler, Spanco, or Customer Centric Selling.
• Self-motivated with ability to manage multiple priorities, develop own schedule, and thrive in fast-paced environments.
• Ability to work flexible hours to provide training and support across global time zones.

Requirements

• Location: United States
• The US national base salary range for this position is from $72,100.00 - $133,900.00.
• Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

Benefits

• Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Championing Inclusion in every aspect of our business with global INclusion Groups to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!