[Hiring] Plan Manager @Voya Financial

Role Description

The Health Account Solutions (HAS) Plan Manager serves as the primary operational relationship manager for assigned employer clients and benefit programs, including:

• Health Savings Accounts (HSAs)
• Flexible Spending Accounts (FSAs)
• Health Reimbursement Arrangements (HRAs)
• Commuter Benefits
• Lifestyle Spending Accounts (LSAs)
• COBRA
• Direct Bill
• Related consumer-directed health products

This role is responsible for:

• Ensuring accurate administration of client programs
• Driving operational excellence
• Resolving service issues
• Coordinating cross-functional support
• Enhancing client satisfaction and retention

The Plan Manager acts as a trusted advisor and advocate for clients while serving as the liaison between clients and internal operational teams.

Please Note: This position allows remote work from home but will require occasional travel.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or equivalent work experience
• 3+ years of experience in employee benefits, insurance operations, client service
• Strong customer service, communication, and problem-solving skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Consumer Driven Health Plan (CDHP) and/or COBRA experience preferred

Requirements

• Serve as the primary operational point of contact for assigned employer groups, brokers, consultants, and strategic partners
• Build and maintain strong client relationships through proactive communication, issue resolution, and service delivery oversight
• Collaborate with enterprise client engagement teams to ensure alignment on client needs and expectations
• Coordinate resolution of service incidents, escalations, and operational issues impacting participant or employer experiences
• Monitor operational performance and ensure timely completion of client requests
• Partner with Operations, Claims, Eligibility, Premium Administration, Finance, Compliance, Technology, and Vendor Management teams to resolve complex inquiries
• Facilitate implementation of plan changes, product enhancements, and regulatory requirements
• Represent the voice of the client during operational discussions and process improvement initiatives
• Identify opportunities to improve service delivery, automation, reporting capabilities, and client experience
• Partner with operational leaders to streamline processes and eliminate recurring pain points
• Contribute to development and enhancement of client-facing tools, reporting, and service models
• Support strategic initiatives designed to improve scalability, quality, and operational efficiency
• Participate in client meetings and renewal discussions as needed
• Support onboarding and mentoring of new team members
• Contribute to standard operating procedures, training materials, and knowledge documentation
• Perform other duties as assigned

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed:

$56,220 - $70,280 USD

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.