[Hiring] Physician Operations Coordinator @Centricity Research

Role Description

We're looking for a Physician Operations Coordinator to join our growing Physician Operations team as the first dedicated hire in a newly developing department. This is a remote-first, operations-focused role. Most of your time will be spent supporting centralized provider onboarding, administration, tracking, and follow-up for our Community Research Engagement (CRE) program.

You'll help move provider and patient-related work forward by:

• Maintaining accurate trackers
• Working in program portals
• Following up on outstanding items
• Coordinating with Recruitment and other departments
• Creating clear provider-facing materials

You'll be expected to:

• Take ownership of assigned work
• Think critically
• Follow tasks through to completion without repeated reminders

From time to time, you may also support in-person provider relationship development in regions that do not yet have a dedicated Regional Coordinator. Travel is expected to be limited initially and will vary based on program needs, with Canada as the near-term priority and occasional travel to the United States. A valid passport and willingness to travel are required. Eligible business travel will be reimbursed in accordance with company policy.

This role reports directly to the Physician Operations leader and is well suited to someone who enjoys building structure, managing multiple open items, and working in a new and evolving function. As the team grows, the balance between centralized operations and occasional field support may change.

Qualifications

• Experience independently managing multiple external relationships, accounts, projects, or a comparable caseload
• Initiative, critical thinking, and ability to follow assignments through to completion without repeated reminders
• Highly organized and responsive, comfortable managing competing priorities in a changing environment
• Comfortable maintaining spreadsheets, dashboards, portals, trackers, and sensitive records accurately
• Technologically confident and able to learn new systems and use available tools, including AI-supported tools
• Clear and professional communication with providers, colleagues, and other external partners
• Comfortable in a primarily operational role that may occasionally include provider outreach, relationship development, or field support
• Willing and able to travel within Canada and occasionally to the United States when program needs require it, and hold a valid passport
• Experience in healthcare, clinical research, provider relations, business development, customer success, or another regulated and relationship-driven industry (asset but not a requirement)
• Fluency in English; French-language skills are an asset but not required
• Comfortable helping build a new department and adapting as the Physician Operations team grows

Requirements

• Support the full new-provider onboarding workflow
• Confirm records, track contract and data-agreement signatures
• Send approved documents through DocuSign when required
• Share welcome materials and keep the CRE tracker current
• Support regular provider follow-up and respond to assigned requests in a timely manner
• Maintain patient referral records and work in applicable portals
• Coordinate with Recruitment to confirm that referred patients are contacted
• Follow up on outstanding contracts, payments, lead status, and operational questions across teams
• Maintain accurate spreadsheets, dashboards, raw-data trackers, provider records, and patient-level referral information
• Create and update clear provider- and patient-facing one-pagers and other program materials
• Provide basic back-end support for the CRE program's app or related systems
• Identify and build in-person relationships with new community providers in regions without a dedicated Coordinator
• Travel as needed to support provider relationships and business development
• Give your manager regular visibility into provider activity, patient-referral status, outstanding items, risks, and next steps

Benefits

• Eligible business travel reimbursement in accordance with company policy