[Hiring] Pharmacy Collections Specialist @SelectQuote, Inc.

Role Description

The Collection Specialist is responsible for collecting and posting payments, managing patient account payments, and resolving past-due patient balances.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Monitor accounts receivable and identify overdue accounts to be addressed.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Use credit bureau data, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing or escalate to supervisor as needed.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Communicate any insurance changes or Accounts receivable trends among the team.
• Maintain a level of productivity suitable for the department.
• Answer questions from patients, clerical staff, and insurance companies.
• Participate in educational activities and attend staff meetings.
• Maintain the strictest confidentiality; adhere to all HIPAA guidelines and regulations.
• Other duties as assigned.

Qualifications

• Ability to operate a computer, computer software, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Skill in answering a telephone in a pleasant and helpful manner.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Proficiency in reading, writing, and speaking English is required.

Requirements

• 1 year of medical billing and collections practice experience preferred.
• Knowledge of basic medical coding and third-party operating procedures and practices preferred.
• Knowledge of business office procedures.

Certificates/Licenses/Registration

• Pharmacy Technician Certification required.
• Indiana and Pennsylvania State Pharmacy Technician license required, or willing to obtain prior to start date.

Physical Requirements

• Work is performed indoors with potential for exposure to safety and health hazards related to a home office environment.
• Could periodically travel to other office and operational sites.
• Prolonged periods of sitting at a desk and working on a computer.

Benefits

• Competitive Medical, Dental, and Vision Insurance.
• HSA/FSA.
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability.
• Voluntary Life Insurance for Self, Spouse, and Dependent.
• Company-paid Basic Life Insurance and Long Term Disability.
• Retirement plan and Employer match contribution with Profit Share.
• Tuition Reimbursement program.
• Company perks and Discount program.
• Engaging Wellness and Financial Education Resources.
• Employee Assistance Program.
• Incentive Plans.
• Base Hourly Minimum: $18.00.
• Base Hourly Maximum: $21.00.