[Hiring] Pet Loss Support Volunteer Coordinator @Blue Cross

Role Description

As Pet Loss Support Volunteer Coordinator, you'll play a key role in delivering a high-quality volunteer-led service across the UK. You'll build strong relationships with volunteers, ensuring they are well-trained, supported and equipped to provide compassionate support to service users.

• Recruiting, onboarding and supporting volunteers across the UK.
• Coordinating volunteer rotas to maintain service coverage.
• Organising induction, training and ongoing development opportunities.
• Providing guidance, coaching and feedback to volunteers.
• Monitoring service delivery across telephone, email, webchat and social media channels.
• Responding appropriately to safeguarding concerns and escalating where required.
• Promoting the Pet Loss Support service through presentations, events and stakeholder engagement.
• Participation in an evening and weekend on-call rota, providing support and guidance to volunteers when needed.

This is a home-based role and you will be attached to a nominated Blue Cross site, which will act as your contractual base. Travel to your nominated site is considered normal commuting. Occasional travel to partner organisations and other Blue Cross locations will be required.

Qualifications

• Experience leading or managing volunteers.
• Proven track record of delivering exceptional customer care.
• Strong communication skills.
• Solid administrative experience.
• Proficient in MS Office and web-based platforms and databases.
• The ability to demonstrate, understand and apply our Blue Cross values.

Requirements

• Experience recruiting and managing volunteers.
• Experience working on a helpline/advice line.
• Theoretical knowledge of bereavement and grief support.
• Safeguarding experience.
• An awareness of health & safety legislation.

Benefits

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays).
• Programmes for physical and mental wellbeing support.
• Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family.
• Health cash plan.
• Unlimited access to an employee assistance programme.
• Pension scheme with enhanced employer contribution.
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance.
• 20% discount on Pet Plan pet insurance.
• Enhanced family friendly policies.
• Recognition scheme.
• Annual volunteer days.
• Charity worker discounts across a variety of retailers.