[Hiring] Personal Injury Medical Operations Supervisor @Boutique Recruiting

Role Description

Are you a proven operations leader with experience in personal injury law who knows how to keep complex cases moving efficiently? We are seeking a Personal Injury Medical Operations Supervisor to lead a team responsible for supporting personal injury medical cases, improving operational workflows, and ensuring seamless coordination between attorneys, medical providers, and internal departments. This is a hands-on leadership role focused on process optimization, team development, compliance, and operational excellence in a fast-paced environment. This opportunity is ideal for a proactive leader who has successfully managed teams within a personal injury law firm, thrives on solving operational challenges, and enjoys building efficient processes that drive results.

Responsibilities

• Report directly to the Director of Medical Services and partner with senior leadership on departmental initiatives, strategic planning, and operational improvements.
• Lead, coach, and develop a team of at least five Medical Schedulers, providing day-to-day leadership, performance management, accountability, and professional development.
• Oversee the end-to-end operational workflow for personal injury medical lien and funding cases, ensuring efficient case progression from intake through completion.
• Coordinate with personal injury attorneys, law firms, medical providers, including doctors, surgery centers, and hospitals, as well as internal departments, to ensure seamless communication and timely case progression.
• Review, draft, and manage contracts, legal documentation, case materials, funding agreements, and related records with a high level of accuracy.
• Oversee medical scheduling operations and ensure documentation, scheduling, and case milestones are completed accurately, compliantly, and on time.
• Monitor workflow efficiency, compliance, accuracy, and turnaround times while identifying bottlenecks and implementing practical operational improvements.
• Identify process breakdowns, resolve operational challenges proactively, and develop, refine, and maintain standard operating procedures to improve consistency and productivity.
• Track team performance through coaching, mentoring, and performance management to drive operational excellence and continuous improvement.
• Serve as the operational leader responsible for optimizing processes and workflows rather than personally managing individual personal injury cases.

Requirements

• Ability to work remotely and reside within the Pacific or Mountain Time Zone.
• 2+ years of supervisory or team lead experience within a personal injury law firm.
• Experience supporting at least 5 personal injury attorneys and medical providers, and coordinating between legal and medical teams.
• Experience as a Case Manager, Paralegal, or similar role within a personal injury environment is highly valued.
• Proven experience managing a team of at least five employees.
• Strong experience reviewing and managing contracts and complex legal documentation.
• Excellent organizational, analytical, and problem-solving skills.
• Exceptional attention to detail and ability to manage multiple priorities simultaneously.
• Strong leadership, coaching, and communication skills.
• Proficiency with Microsoft Office.
• Experience with Salesforce is preferred, but training will be provided.

Benefits

• Fully remote opportunity.
• Competitive base salary.
• Discretionary annual performance bonus.
• Health, dental, and vision insurance.
• 401(k) or Roth IRA.
• Paid holidays and paid time off.
• Travel and mileage reimbursement when applicable.
• Annual performance reviews and opportunities for salary increases.
• Career growth with a stable, rapidly expanding organization.