[Hiring] Permit Operations Lead @PermitFlow

Role Description

PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.

Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.

As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.

We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.

Qualifications

• 3-5+ years of relevant experience in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment.
• Local Permitting Knowledge: Hands-on, working knowledge of the permitting landscape across the Midwest, with priority given to candidates deeply familiar with Minnesota, Michigan, Iowa, and Wisconsin specifically, plus general familiarity with permitting practices across other Midwest states.
• Established Municipal Relationships: Existing relationships with municipalities and inspectors in these states — someone who brings local trust and rapport on day one rather than having to build it from scratch.
• Regional Escalation Point: Comfortable acting as the on-the-ground point of escalation when local jurisdictions push back on remote or third-party submissions.
• Expediter Unblocking: Demonstrated ability to identify and unblock restrictions that municipalities place specifically on third-party permit expediters, and a track record of working through (or around) those restrictions to keep permits moving.
• Exceptional project management skills: Ability to balance multiple projects and deadlines without sacrificing attention to detail.
• Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs.
• Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development.

Requirements

• Customer-Centric: You excel at building and maintaining strong customer relationships, understanding each customer’s unique needs, and identifying how PermitFlow can support their success and growth.
• Construction Permitting Expert: You have extensive hands-on experience in construction or construction permitting directly, with a thorough understanding of regulations, compliance, and the full permit lifecycle.
• Team Player: You’re a key contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation.
• Analytical Thinker: You’re data-driven in your decision-making, knowing how to gather, interpret, and leverage data to enhance customer conversations and improve processes.
• Tech-Forward & Adaptable: You’re comfortable leveraging AI tools and emerging technologies to improve workflows and customer outcomes.

Benefits

• Competitive salary and meaningful equity in a high-growth company.
• 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA.
• 401(k) savings plan.
• Unlimited PTO and paid family leave.
• Home office & equipment stipend.
• Daily in-office lunch and dinner provided.
• Commuter benefits (pre-tax transit and parking).