[Hiring] Pediatric Therapy Front Desk Representative @Regis Remote Office

Role Description

The Pediatric Therapy Office Secretary is responsible for supporting the day-to-day administrative and operational functions of the clinic while ensuring professional, organized, and confidential communication with patients, families, providers, and internal staff. This role serves as a key point of contact for scheduling, insurance coordination, patient intake, and general office support to help ensure efficient clinic operations and a positive patient experience.

• Answer and direct incoming phone calls in a professional and courteous manner
• Schedule patient evaluations, re-evaluations, therapy appointments, and follow-up visits
• Maintain and manage therapy waiting lists and appointment calendars
• Verify insurance eligibility, benefits, and coverage information
• Request, track, and follow up on insurance authorizations and referrals
• Coordinate physician referrals and maintain accurate patient documentation
• Assist with patient intake processes and collection of required documentation
• Maintain accurate records within electronic systems and ensure timely data entry
• Communicate effectively with families, providers, therapists, and insurance representatives
• Support general administrative and front office operations as needed
• Ensure compliance with HIPAA regulations and maintain strict patient confidentiality

Qualifications

• Previous administrative or medical office experience preferred
• Experience in a pediatric therapy, healthcare, or medical office setting is a plus
• Bilingual in English and Spanish required
• Strong organizational and multitasking skills
• Professional verbal and written communication skills
• Basic computer proficiency, including Microsoft Office and scheduling systems
• Ability to work in a fast-paced environment while maintaining attention to detail
• Knowledge of HIPAA confidentiality standards and healthcare office procedures preferred

Company Description

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.