[Hiring] PC Installation Technician @Electronic Systems Inc

Role Description

We are seeking experienced Dental Office PC Installation Technicians to perform PC replacements and workstation installations at dental practices. This is not a standard desktop deployment. Technicians must have previous experience supporting dental Practice Management Systems (PMS), X-ray/imaging applications, and associated dental peripherals and applications.

Important:

• Complete installation documentation may not currently exist for each dental office.
• Technicians must be capable of reviewing an existing workstation, identifying its applications and configuration, and independently determining the requirements necessary to reproduce that functionality on the replacement PC.
• Technicians will also be responsible for creating and updating installation documentation for each site so that a repeatable runbook can be developed for future deployments.

This is a remote position. As part of our hiring process, candidates will be sent an email to complete a brief online assessment via our screening partner, Eximius.

Responsibilities

• Replace and configure Windows PCs in active dental offices.
• Review the existing workstation before replacement to identify applications, settings, peripherals, printers, mapped drives, and dependencies.
• Install and configure dental PMS applications.
• Install and configure dental X-ray/imaging applications.
• Install required supporting dental-office applications.
• Configure connectivity to application, database, file, and imaging servers.
• Configure mapped drives, printers, shortcuts, and workstation-specific settings.
• Install and configure dental peripherals and required drivers.
• Migrate required user data and settings when applicable.
• Troubleshoot application, connectivity, licensing, driver, and peripheral issues.
• Coordinate with dental software vendors when necessary.
• Test applications and peripherals with office personnel before completing the installation.
• Document the installation process, configuration, issues, and resolutions.

Qualifications

• Technicians must have hands-on experience installing and/or supporting dental applications.
• Practice Management Systems (PMS) examples include:
  • Dentrix / Dentrix Enterprise
  • Eaglesoft
  • Open Dental
  • SoftDent
  • Other comparable dental PMS platforms
• Technicians should understand PMS workstation configuration, including server/database connectivity, mapped resources, printers, licensing, user permissions, and application integrations.
• Dental X-Ray & Imaging Applications examples include:
  • DEXIS
  • Carestream / CS Imaging
  • Sidexis
  • Schick
  • Eaglesoft Advanced Imaging
  • Planmeca Romexis
  • Vatech EzDent / Ez3D
  • XDR
  • Other comparable dental imaging platforms
• Technicians should have experience installing and troubleshooting imaging applications, drivers, server/image paths, and associated devices.
• Experience supporting dental peripherals is required, including applicable:
  • Digital X-ray sensors
  • Intraoral cameras
  • Panoramic/CBCT equipment
  • Document and insurance card scanners
  • Signature pads
  • Local and network printers
  • Label and receipt printers
  • Other USB/network-connected dental equipment
• Technicians should also be comfortable identifying and installing supporting applications such as patient communication, digital forms, insurance/claims, payment processing, scanning, e-prescribing, and other applications necessary for normal dental-office operations.
• Limited Documentation / Independent Troubleshooting:
  • Detailed step-by-step installation instructions may not be available.
  • Technicians must be capable of examining an existing working PC and determining how to reproduce its functionality on the replacement workstation.
  • This may include:
    • Identifying applications and versions.
    • Locating installers or coordinating with application vendors.
    • Identifying server/database connections.
    • Determining mapped drives, UNC paths, and imaging locations.
    • Identifying required drivers and application dependencies.
    • Determining licensing and activation requirements.
    • Troubleshooting installation and configuration problems.
    • Escalating to vendors or internal support when necessary.