[Hiring] Payment Request Operations Associate @Snout

Role Description

As a Payment Request (PR) Operations Associate, you'll be the person who turns a veterinary invoice into the right payment. Clinics send Snout a payment request after each visit, and you'll:

• Review the invoice against the pet's plan
• Match each charge to the right wellness benefit
• Apply caps and remaining quantities
• Confirm what Snout pays the clinic and what the client still owes

Your work is where Snout’s promise becomes real for pet owners: every payment request you process turns a plan into actual savings at the vet. When a request is coded correctly and on time, the clinic gets paid what it's owed and the client sees the savings they signed up for instead of a surprise bill. When something looks off, like an invoice dated before the pet enrolled or a charge over its cap, you're the one who catches it and gets it sorted out before any money moves.

If you're detail-obsessed, steady with a busy queue, and the kind of person who asks one more question before hitting submit, we'd love to hear from you.

Qualifications

• 1+ years of experience in claims processing, medical or veterinary billing, accounts payable, or another role reviewing invoices for accuracy
• High attention-to-detail and a sharp eye for numbers
• Comfort working in spreadsheets and back-office systems
• Clear, friendly phone and written communication with clinic staff
• Good judgment about when a request is ready to pay
• Steady, independent work habits that keep a queue moving while working remotely

Requirements

• Investigate and flag exceptions, including charges over their cap, invoices outside the plan term, exhausted benefits, unclear line descriptions and $0 inventory lines
• Call and email clinics to clarify invoices, explain coverage decisions, and let them know when a request can't be processed and why
• Allocate limited benefits so pet owners get the most coverage their plan allows, and leave clear notes explaining each decision
• Track recurring errors by clinic and charge type and share them with Clinic Success

Benefits

• Day 1 medical/dental/vision benefits
• Flexible time off + 11 Snout calendar holidays
• Paid parental leave