[Hiring] Payment Operations Specialist @FastSpring

Role Description

The Payment Operations Specialist, Technical Operations supports daily payment operations across multiple processors and regions for FastSpring's network of more than 2,500 sellers. The role pairs hands-on operational work with technical operations analytics across five areas:

• Authorization rates
• Chargeback rates
• Data normalization
• Processing costs
• Reconciliation support

This is an entry-to-early-career position for someone curious about how payments work, comfortable in a spreadsheet, and inclined to chase down a number that looks wrong.

Within a year, this person should own recurring analysis in at least one of those five areas, handle disputes independently, and be the person others ask when a number doesn't reconcile — a path that leads toward senior payment operations, payments analytics, or risk and fraud.

Responsibilities & Goals

• Support chargeback and PayPal dispute workflows — case review, evidence gathering, and representment preparation under guidance from senior team members.
• Coordinate with sellers and internal teams to collect supporting documentation.
• Monitor chargeback volumes, win rates, and fraud ratios against card network thresholds by seller, processor, and MID.
• Analyze disputes by reason code, product, and geography to separate fraud from service or billing causes.
• Investigate Tier I–II payment inquiries involving authorizations, declines, settlements, refunds, disputes, or processor behavior.
• Escalate complex cases and maintain clear handoff notes, including for weekend coverage.
• Track authorization approval and decline rates across processors, regions, and payment methods.
• Normalize payment data across sources and run routine data-quality checks.
• Track payment costs by processor and region and check processor invoices against expected rates.
• Support daily and monthly reconciliation across platform records, processor reports, and bank statements.
• Investigate unmatched items and contribute to reporting and SOPs that surface payment performance, cost, and dispute trends.

Qualifications

• 1+ years of experience in payment operations, chargebacks, risk operations, customer support operations, finance operations, ecommerce operations, or a related field.
• Experience in SaaS, digital goods, ecommerce, fintech, marketplace, or subscription businesses is a plus.
• Basic understanding of card payments, payment processors, PayPal, refunds, disputes, or the chargeback lifecycle.
• Comfort working with data, dashboards, spreadsheets, and exported reports.
• Curiosity about why a number moved and persistence to find out.
• Strong attention to detail and a clear sense of accountability.
• Strong organizational skills and the ability to manage multiple tasks across systems and queues.
• Clear written and verbal communication skills.
• Willingness and ability to work a schedule that includes weekends, with two weekdays off.

Technology & Systems

• Comfortable in spreadsheets (Excel or Google Sheets); familiarity with reporting or BI tools such as Looker, Tableau, or Power BI is preferred.
• Exposure to SQL, Python, APIs, or observability tools — or a genuine appetite to learn them.
• Experience using AI tools such as Claude or ChatGPT for documentation, data cleanup, research, and workflow improvement.
• Familiarity with processor portals, settlement files, or other reconciliation and accounting-adjacent workflows is a plus.

Estimated Base Pay Range

$63,570 — $63,570 USD