[Hiring] Payment Operations Manager @Zepz

Role Description

Managing and constantly improving the end-to-end payment experience we provide users is a fundamental aspect of our business. Zepz works with payment partners globally to help facilitate quick, affordable, and smooth money transfers. Reporting to Zepz’s Director of Payment Operations, you will be responsible for owning these relationships with Zepz’s payout partner network (aggregators, banks, telcos) in Francophone Africa, problem solving on payment performance issues, and supporting the company in pursuing new opportunities and optimizations.

• Independently own strategic relationship management of the Zepz payout partner network (aggregators, banks, telcos) in Francophone Africa.
• Own performance-monitoring for key payout metrics, such as delivery speed, failure rate, and route uptime, identifying the root causes behind technical incidents and finding a permanent resolution to prevent their reoccurrence.
• Pursue and support new payment optimisation opportunities to improve performance, such as improvements to API error-handling and exploring API services we’re not utilising.
• Work cross-functionally with other Zepz teams (Product, Engineering, Business Development, Finance and Treasury) to drive targeted improvement initiatives.
• Regularly conduct data analysis and maintain the key Payment Operations dashboards.

Qualifications

• Third-party relationship management experience with payment processors.
• Advanced SQL expertise.
• Ability to perform regular independent data analysis and present findings in a comprehensive, straightforward manner.

Requirements

• Excited to work asynchronously and independently in a remote team environment.
• Self-starter capable of working independently at a high level with minimal day-to-day direction.
• World-class prioritiser, able to stack-rank priorities based on what’s most critical and why (using data to back up prioritisation).
• Comfortable working in an ambiguous and fast-paced environment.
• Results-driven and willing to roll up sleeves to get things done.
• Bonus points if you have:
• Worked for a payments company and/or in operations.
• Fluency in French.
• Familiarity with the remittance industry and/or migrant communities.
• Experience with using AI tools.

Benefits

• Unlimited annual leave.
• Great healthcare benefits.
• Employee discounts.
• Remote-first culture with location-specific perks designed to support your whole life.