[Hiring] Patient Support Service Manager @BioScript Solutions

Role Description

Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Patient Support Service Manager to join our Patient Support Programs at BioScript Solutions, where we put our patients first!

Your Mission:

• Successfully enhance customer facing interactions by adding value.
• Providing best in class customer experience and operational execution.
• Achieving objectives related to the Patient support Program by overseeing field execution, ensuring consistent approach regionally in collaboration with cross functional colleagues.
• Interact with key Health Care Providers to provide awareness and understanding of the Patient Support Program.
• Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner.
• Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals.
• Interact with Health Care Providers to provide awareness and ensure effective implementation of Patient Support Programs.
• Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services.
• Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings.
• Collaborate with key departments at NavieGo and the pharmaceutical manufacturer.
• Submit expense reports to NavieGo people leader in a timely manner.
• Responsible for reporting deviation reports as required related to AE, PQC or privacy breaches directly to the pharmaceutical manufacturer.

Qualifications

• Post-secondary education or equivalent experience.
• Minimum of 3 years’ experience in multiple cross-functional areas applicable to the position.
• Experience in specialty services and drug delivery options in support of medicines whether they can be administered via infusion or sub-cutaneous means is an asset.
• Experience in dealing with key opinion leaders and healthcare professionals.
• Knowledge of the healthcare landscape including private and public payers.
• Must be self-directed and team oriented.
• Ability to travel, access to a personal vehicle/ability to drive, some travel may require an overnight stay.
• Strong ability to manage change, ambiguity and work in a rapid and evolving environment.
• Strong focus on customers and improved patient outcomes.
• Excellent collaborative skills and ability to work effectively and efficiently across organizations to deliver on priorities.
• Strong presentation skills.
• Compliance driven; understanding of applicable industry codes and laws, regulations.
• English proficiency is required for this position to effectively communicate with internal and external stakeholders.
• Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization.

Requirements

• Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements.

Benefits

• Flexible remote work options because we value your time and well-being.
• Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
• Competitive salary, incentive program, and comprehensive benefits package.