[Hiring] Patient Success & Operations Virtual Assistant @Virtual Rockstar

Role Description

This is a remote position. Virtual Rockstar is hiring a full-time Patient Success & Operations Virtual Assistant (w/ Website & Marketing Support) on behalf of a growing pediatric therapy practice. This role will support client communication, scheduling, intake coordination, operational administration, and website management. You'll help ensure families receive a seamless experience while supporting the team with scheduling, CRM management, SOP updates, website updates, and marketing-related projects. The ideal candidate is highly organized, proactive, tech-savvy, and comfortable managing multiple priorities while communicating professionally with families and team members.

Key Responsibilities

• Patient Communication & Scheduling
  • Manage intake requests and scheduling
  • Coordinate intake calls and follow-ups
  • Handle scheduling changes and client communication
  • Support client nurture campaigns and reminders
• Operations & Administration
  • Update SOPs, trackers, and clinician schedules
  • Organize Google Drive and internal systems
  • Maintain service tracking and operational reports
  • Support workflow and process improvements
• Website & Marketing Support
  • Update website content and resources
  • Support SEO initiatives
  • Manage newsletters and email campaigns
  • Coordinate with the social media contractor when needed

Tools & Systems

• SimplePractice
• Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)
• FluentCRM
• Calendly
• Claude AI
• Website CMS platforms
• SEO tools

Qualifications

• Experience in client support, operations, executive assistance, or project coordination
• Excellent written and verbal English communication skills
• Strong organizational and time-management skills
• Experience with CRM systems and Google Workspace
• Comfortable learning new systems and technology
• Website management and basic SEO experience preferred

Requirements

• Bright, engaging, and professional communication style
• Strong attention to detail and follow-through
• Ability to work independently
• Excellent client communication skills
• Strong organizational abilities
• Commitment to a full-time dedicated role

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families across the Globe.