[Hiring] Patient Access Manager @R1 RCM

Role Description

We’re looking for a Registration Complete Manager who thrives in complexity and takes ownership of solving operational challenges. This role is ideal for a hands-on leader who enjoys digging into workflows, identifying gaps, and building solutions that improve both patient experience and revenue cycle performance. You’ll lead a dynamic Patient Access team while working cross-functionally—including close collaboration with our global offshore teams—to ensure seamless, accurate, and efficient front-end operations.

• Lead and develop a Patient Access team, including Supervisors and support staff, driving accountability and performance.
• Own daily registration and admission operations, ensuring accuracy, efficiency, and a smooth patient experience.
• Roll up your sleeves to solve complex operational issues, identifying root causes and implementing scalable solutions.
• Partner closely with offshore teams (India) to align workflows, improve communication, and ensure end-to-end consistency in patient access processes.
• Drive process improvement initiatives focused on patient flow, registration accuracy, and throughput optimization.
• Evaluate and refine workflows to improve bed utilization and reduce delays in patient access.
• Ensure compliance with federal, state, and payer requirements related to registration, admissions, and billing practices.
• Oversee auditing processes to ensure data integrity and reduce downstream denials.
• Coach and develop leaders, building a high-performing, solution-oriented culture.
• Manage department budget and resources, identifying opportunities for efficiency and cost optimization.
• Represent Reg Complete in cross-functional meetings and system-wide initiatives.

Qualifications

• 3+ years of healthcare experience in a leadership role, managing a team of 10+.
• Experience leading Patient Access, Registration, or Revenue Cycle teams.
• Proven ability to problem-solve complex operational challenges (this is a must-have, not a “nice-to-have”).
• Experience working with or partnering across offshore/global teams preferred.
• Strong knowledge of front-end revenue cycle, registration, and admissions workflows.
• Track record of driving process improvement and operational efficiency.
• Experience managing KPIs, budgets, and team performance.
• Strong communicator who can influence across teams and geographies.

Requirements

• For this US-based position, the base pay range is $57,569.00 - $90,415.32 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
• This job is eligible to participate in our annual bonus plan at a target of 10.00%.

Benefits

• Competitive benefits package.