[Hiring] Partner Portfolio Manager @Gong.io

Role Description

The Partner Portfolio Manager owns the post-sale success of partners joining Gong's new Solutions Partner Program in the US. You turn a signed partner into a certified, high-quality delivery practice that runs recurring Revenue AI services for Gong customers.

Gong is the Revenue AI Operating System for go-to-market teams. The Solutions Partner Program is a new, tiered program for consulting and services firms that source, sell, implement and run ongoing services around Gong across the full customer lifecycle. It focuses on the Commercial and Mid-Market segments.

This is a builder role. You join as one of the first hires on the Partner Success team, ahead of a global program launch, and help shape the playbooks, standards and metrics the program runs on. You work as the services counterpart to the sales-side Partner Manager: they recruit partners and drive pipeline, you make those partners successful once they are in.

Responsibilities

• Own a portfolio of US Solutions Partners and are accountable for their delivery quality, practice maturity, and growth with Gong.
• Onboard partners into a certified delivery practice.
• Run onboarding for each new partner with Gong's consulting (Professional Services) and technical teams, from kickoff to first certified customer delivery.
• Build a success plan per partner with milestones for certification, first implementation and tier readiness.
• Coordinate access, systems setup and delivery tooling so partners can start work on Gong projects without friction.
• Hold partners to certification and delivery standards as the gate for tier progression.
• Own the quality of customer implementations.
• Monitor every partner-led implementation in your portfolio, tracking health, scope, timelines and customer outcomes.
• Step in on at-risk or escalated projects, run recovery plans with the partner and Gong account teams, and close the loop with the customer.
• Oversee subcontracted and co-delivered work, including Partner Prime engagements, so delivery meets Gong's standard.
• Run partner QBRs and tier reviews using delivery quality, customer satisfaction and retention data.
• Help partners position their practice around Gong's Revenue AI methodology and outcome-based services, not tool installation.
• Work with the Partner Manager to shape each partner's services propositions, proposals and statements of work so they sell outcomes customers can measure.
• Coach partner leaders on how to talk to RevOps, Enablement and Sales leaders about AI-driven productivity.
• Help partners design recurring services beyond initial implementation: managed services, training, AI agent building, RevOps enablement, data governance and outcome-based pricing.
• Link partner delivery to Gong's outcome-based implementation and adoption services packages, and train partners to offer them.
• Track recurring partner-customer engagement as evidence for tier maintenance and retention standards.
• Match partners with existing Gong customers who need implementation, expansion, adoption or ongoing services.
• Align partners with Gong AEs, CSMs and Professional Services so the right partner is brought into the right account early.
• Act as the internal expert on your partners' capabilities, specialisms, case studies and capacity.
• Keep partners current on Gong's product roadmap and new launches, working with Partner Enablement and Gong Academy.
• Drive completion of product and methodology certifications across partner consultants.
• Forecast partner delivery capacity against pipeline and feed partner and customer insights back to Product and Enablement.
• Define the post-sale playbooks, health scoring and reporting the Partner Success team will scale on.
• Contribute to program launch readiness, tier criteria and partner experience design with Partner Ops, Marketing and Enablement.

Qualifications

• 8+ years in B2B SaaS across Partner Success, Professional Services, Customer Success or Channel and Alliances, with at least 3 years managing a portfolio of services or implementation partners.
• Hands-on professional services experience: scoping engagements, writing SOWs, overseeing delivery quality and recovering at-risk projects.
• A track record of helping consulting partners build or grow a practice, including service offerings, pricing and recurring revenue models.
• Working knowledge of revenue operations and go-to-market systems such as CRM, sales engagement, forecasting or conversation intelligence.
• Understanding of partner revenue models (sourced vs. influenced, resale, referral) and how partner activity ties to pipeline and retention.
• Comfort leading executive conversations with partner founders and practice leads, and influencing Gong teams without direct authority.
• Habitual use of AI tools in your own work, and the ability to explain how AI changes revenue team productivity.
• Strong data skills: you set up health metrics, read the signals and turn them into action plans.

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.