[Hiring] Partner Experience Manager @Genesys

Role Description

The Partner Experience Manager is responsible for ensuring Genesys and our five lead Global Systems Integrator (GSI) partners consistently design, scope, govern, and deliver successful customer engagements focusing on repeatable, high-quality outcomes that strengthen partner trust and improve Genesys differentiation.

• This role is a hands-on global operator who builds joint delivery approaches, owns the success plan for top pursuits, and creates end-to-end visibility across Genesys and GSI delivery activity to reduce friction, avoid conflict, and increase win-rates.
• This role prioritizes top strategic pursuits and ensures they are delivery-ready prior to closing.
• It builds repeatable delivery models and governance structures that scale across partners.
• Oversight of in-flight delivery is focused on a limited set of lighthouse engagements.

Qualifications

• 10+ years in partner delivery operations, program leadership, customer success operations, enterprise delivery governance, consulting delivery management, or alliance execution roles.
• Proven experience operating across multi-party delivery (software vendor + GSI + enterprise customer) with clear governance and measurable outcomes.
• Strong pursuit-to-delivery discipline: scoping rigor, risk management, stakeholder alignment, and success planning.
• Ability to lead through influence across a global matrix organization (Sales, Alliances, PS, Customer Success, partner teams).
• Strong analytical and operational mindset—turning ambiguity into repeatable process and templates.

Requirements

• Direct experience working at (or deeply with) one or more of: Accenture, Deloitte, IBM, Capgemini, Cognizant.
• Familiarity with enterprise CX programs (CCaaS / CRM / workflow) and delivery models.
• Working knowledge of Salesforce and ServiceNow operating environments (for engagement visibility and workflow dependencies).
• Exposure to agentic / automation-led CX concepts and end-to-end service transformation.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.