[Hiring] Part Time Qualtrics Contractor @The Jed Foundation

Role Description

The Qualtrics Platform Administration Contractor provides dedicated, ongoing support for JED's Qualtrics platform, serving as the primary implementer for day-to-day platform management tasks. The contractor’s work is guided by the Product Manager, Data and works closely with the Senior Data Analyst, Research & Evaluation on technically complex tasks. This role requires enough technical fluency to investigate problems, identify solutions, and implement them with high-level direction — without requiring step-by-step guidance for every task. Tasks of significant technical complexity or broad platform implications will continue to involve the Product Manager or Senior Data Analyst, and all-hands support from additional team members during high-volume periods is expected.

Ongoing: 10 hours per week on average, with variability week to week based on program cycles and incoming requests.

Key Responsibilities

• Bug investigation and resolution
• Survey enhancements
• Survey configuration and QA testing
• Platform and user management
• Workflow documentation

Qualifications

• Keen attention to detail
• Strong commitment to service and quality
• Excellent communication skills
• Natural curiosity and a growth mindset (learn and problem solve)
• Comfort performing basic data manipulation in Google Sheets, Excel, or similar

Requirements

• Experience using Qualtrics (strongly preferred)
• Experience configuring surveys or assessments
• Experience managing or administering data in a web-based environment
• Experience with basic QA testing

Benefits

• Backlog health — active tasks are triaged, prioritized, and progressing; backlog size reflects genuine future work rather than accumulated neglect
• Turnaround time — faster resolution of bugs and enhancement requests from program staff and partners
• Freed product and data capacity — measurable reduction in platform management tasks assigned to or completed by the Product Manager and Senior Data Analyst
• Platform governance — consistent, documented systems for user management and data security in place and maintained
• Documented workflows — solutions and processes documented so that knowledge accumulates in the organization