[Hiring] Overnight Security Operations Center (SOC) & Facilities Coordinator @Sun Com Mobile

Role Description

Sun Com Mobile is seeking a reliable, detail-oriented Overnight Facilities Coordinator / Security Monitoring & Dispatch Specialist to support operations during overnight hours. This role is critical to maintaining the safety, security, and functionality of our retail locations nationwide. You'll be the eyes and ears of the company after hours--monitoring systems, responding to alerts, and coordinating real-time support when issues arise. If you're someone who stays sharp overnight, works well independently, and can make quick, sound decisions, this role is for you.

What You'll Do

• Facilities Coordination
  • Monitor facility systems and report maintenance or operational concerns
  • Coordinate emergency repairs or vendor support as needed
  • Maintain accurate logs of incidents, service requests, and follow-ups
• Security Monitoring
  • Monitor CCTV systems across multiple locations in real time
  • Identify suspicious activity, safety concerns, or policy violations
  • Escalate issues quickly and appropriately
• Alarm Monitoring & Dispatch
  • Monitor intrusion, fire, and environmental alarm systems
  • Assess alerts and take immediate action
  • Dispatch internal teams, vendors, or emergency services when necessary
  • Document all activity clearly and accurately

Qualifications

• High school diploma or equivalent required
• Previous experience in security monitoring, dispatch, call center, or facilities support preferred
• Strong attention to detail and ability to multitask
• Clear communication and solid judgment under pressure
• Comfortable working independently overnight
• Basic computer skills (monitoring systems, email, reporting tools)

Preferred Experience

• CCTV or alarm monitoring systems
• Dispatch or call center environment
• Facilities maintenance coordination

Work Environment

• Fully remote role with continuous system monitoring
• Requires sustained focus and responsiveness during overnight hours
• Minimal supervision--high accountability role

Benefits

• Be part of a growing Cricket Wireless authorized retailer
• Play a key role in protecting company assets and employees
• Work independently with real impact on daily operations
• Consistent overnight schedule for those who prefer off-hours work

Additional Requirements

• Must pass background check (where applicable)
• Must be available for weekends, holidays, and emergency coverage