[Hiring] Outside Counsel AI Solution Manager @UnitedLex

Role Description

The Outside Counsel AI Solution Manager is responsible for the strategic leadership and oversight of OCM AI-enabled delivery for our clients. This role will manage client relationships and drive the adoption of transparent, efficient, and AI-enabled billing strategies. As Outside Counsel AI Solution Manager and subject matter expert, you will ensure your team delivers oversight and assurance monitoring of AI processes and outcomes to ensure consistency and effective AI delivery as well as human intervention for exceptions and escalations requiring manual effort and interaction when appropriate. This is a remote position, and we welcome applicants from throughout the United States.

Key Responsibilities

• Provide strategic leadership and support to clients that enhances ongoing relationships, develops a partnership approach, and aligns to company values and priorities.
• Act as the champion for client value realization through AI-enabled delivery, identifying opportunities for optimization and expanded services.
• Drive measurable outcomes for clients (efficiency, cost reduction, predictability) that ensure clients realize benefits from AI adoption.
• Act as a single point of contact for quality, performance, and compliance reviews with Outside Counsel, supporting client lead attorneys where required.
• Communicate complex, technical, and AI-related information as well as high-level and strategic expectations to clients, Outside Counsel, and provide an escalation point for matters requiring senior expertise, oversight, and involvement.
• Own delivery SLAs/KPIs management reporting and predictive analysis from a client perspective, monitor high-level trends, exceptions, potential risks, and areas to proactively focus attention and present quarterly business reviews (QBRs).
• Lead regular communication with legal, finance, and operation teams to ensure a collaborative approach and alignment across stakeholders is achieved.
• Work closely with product/AI teams on feedback, improvements, and roadmap alignment, representing the client voice internally.
• Provide oversight, management support, and guidance to the OCM delivery team ensuring that standards are maintained and align to client expectations and effectively support Outside Counsel to ensure compliance and understanding with AI adoption and achieve adherence to requirements.
• Resolve escalations, risks, and issues appropriately, ensuring transparency and feedback to the wider internal team to support continuous improvement.

Qualifications

• Subject matter expert in legal operations, outside counsel management, spend efficiency, and invoice review.
• Knowledge and experience of e-billing tools and financial systems.
• Experience using AI tools and technologies, AI agents, and AI prompts.
• Ability to explain complex technical and AI-related information in an inclusive and accessible way to others, including clients and colleagues.
• Understanding of data compliance laws (e.g. GDPR, EU AI Act).

Requirements

• Required: Management or Business qualification or relevant experience.
• Preferred: Degree in business, legal, or finance.

Competencies / Behaviors

• Act with integrity: Always deliver on promises and act with the best intentions.
• Foster a culture of transparency: Encourage an open and honest environment for curiosity and fresh thinking.
• Be bold and challenge the status quo: Embrace change with a passion for innovation.
• Collaborate with accountability: Put collective success before individual achievements.

Benefits

• Generous time off policies.
• 401(k) and Roth 401(k) options including company match.
• Paid parental leave.
• Company-paid short and long term disability.
• Company-paid life insurance.
• EAP plan that covers employees and household members.

Salary Range

The salary range for this role reflects the range of factors that inform case-by-case compensation decisions including education, experience, training, licensure, certification, and geography as well as the business and organizational needs specific to the role. A reasonable estimate of the current compensation range for this role is $90,000 to $120,000. Select roles are additionally eligible for Incentive Compensation in the form of our Annual Performance Bonus Program.