[Hiring] Outreach and Engagement Specialist @Brightli

Role Description

The Outreach & Engagement Specialist is responsible for outreach efforts and engagement of clients with opioid use disorders that are primarily receiving medication assisted treatment services (MAT) at one of the System's outpatient programs. Outreach and engagement services may be provided from a variety of locations including remote, onsite, and/or offsite within the community.

• Maintains caseload of clients with opioid use disorders primarily receiving MAT services.
• Facilitates regular and ongoing outreach via telephone, virtual, and/or face-to-face contact with clients.
• Meets with clients in the community to provide necessary resources or services (such as narcan).
• Facilitates a minimum of two morning and two afternoon/evening group sessions focused on education and support.
• Ensures accurate documentation of outreach and engagement efforts in clients’ electronic health records.
• Updates treatment plans with applicable outreach/engagement efforts and participation in ongoing support groups.
• Works collaboratively with treatment teams to provide client updates and input to treatment recommendations.
• Assists in identifying areas in need of improvement with a focus on client needs.
• Attends regularly scheduled individual and team meetings with the Program Director or direct supervisor.
• Represents the agency professionally and demonstrates interest in the company's goals and objectives.
• Other duties as assigned by Program Director, Vice President, and/or Executive Team Member.

Qualifications

• Basic understanding of the treatment of substance use disorders.
• Working knowledge and skill proficiency to perform outreach and engagement services.
• Knowledge of legal requirements and confidentiality laws related to treating mental health and substance use disorders.
• Ability to establish rapport with the client population.
• Capable of communicating ideas clearly and effectively both written and verbally.
• Proficient in computer skills.
• Strong organizational and time/task management skills.
• Comfortable working with and meeting clients in the community.

Requirements

• Certified Peer Specialist (CPS) AND Community Support Specialist through the State of work.
• Bachelor’s degree in a human services related field (social work, psychology, nursing, education, etc) OR
• Any four-year degree with two years qualifying experience, OR
• Any four-year combination of higher education and experience, OR
• High School Diploma or equivalent with a minimum of four years of qualifying experience.
• Certification as a Peer Specialist by the state or meeting minimum requirements for certification within 6 months of hire.
• Must be at least 21 years of age.
• Self-identify as a present or former client of mental health or substance use services OR as a person in recovery.
• Complete a training program and pass a standardized examination if required.
• Exceptions to the qualifications may be made by the appropriate Executive Team member.

Employment Requirements

• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record, and current auto insurance.
• Successful completion of DMH Community Support 101 Training within 30 days of hire.
• Obtainment of First Aid/CPR certification within three months of employment and upon renewal date.
• Reliable means of transportation and proof of valid and current insurance.
• Extensive knowledge of the policies, procedures, and regulations of the program to which the employee is assigned.

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently.
• Involves sitting most of the time but may involve walking or standing for brief periods.
• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Benefits

• Paid time off: full-time employees receive an attractive time off package.
• Employee benefits package: health, dental, vision, retirement, life, & more.
• Top-notch training: initial, ongoing, comprehensive, and supportive.
• Career mobility: advancement opportunities/promoting from within.
• Welcoming, warm, supportive work culture that promotes well-being.