[Hiring] Outbound Referral Scheduler @Tufts Medicine

Role Description

This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties:

• Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients.
• Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves.
• Schedules services for patients and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures.
• An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.
• The majority of time is spent in the delivery of support services or activities, typically under supervision.
• An entry-level role that typically requires little to no prior knowledge or experience; work is routine or follows standard procedures, closely supervised, and communicates information that requires little explanation or interpretation.

Qualifications

• High School Diploma or equivalent
• One year (1) customer service and/or patient experience

Requirements

• Experience with Epic (preferred)
• One (1) year experience in a medical office or healthcare access center (preferred)

Duties and Responsibilities

• In support of the organization’s referral retention and growth goals, complete appointment request processes as received through Epic, telephone, or faxed based requests for care by a clinician.
• Demonstrates Tufts Medicine service standards through professionalism and empathy with patients and colleagues.
• Demonstrates excellent productivity through reaching workload volume goals as measured by completed work queue events and expected time to complete ratios.
• Ensures compliance with data entry protocols and decision trees.
• Verifies patient insurance coverage for specialist visits and diagnostic tests.
• Informs patients about their referral appointment, including date, time, location, and any special instructions.
• Meets all required competencies for department.
• Adheres to the standards identified in the Center’s Organizational Competencies.

Physical Requirements

• Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.
• This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs, and operating office equipment.
• Frequently required to speak, hear, communicate, and exchange information.
• Able to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers, and symbols.
• Occasionally lift and/or move up to 25 pounds.

Skills & Abilities

• Ability to read and write in the English language.
• Attention to detail, strong organizational skills, and ability to switch tasks frequently.
• Experience with Excel, Word, Visio, and other Microsoft applications.
• Strong complex problem-solving skills and ability to make decisions independently.
• Ability to manage and prioritize multiple priorities in a dynamic fast-paced environment.
• Ability to create a collaborative team-oriented environment.
• Ability to influence stakeholders without supervisory authority.
• Ability to talk, listen, and speak clearly in person and on the telephone.

Pay Range

$20.12 - $25.15