[Hiring] Organizational Change Manager @Queen's University

Role Description

Reporting to the Chief Advancement Officer, the Organizational Change Manager (OCM) is responsible for leading, directing, coordinating, and providing visibility into Advancement’s change management efforts. The OCM develops and implements organizational change strategies with a focus on the people impacts of change, supporting organizational readiness, employee engagement, leadership alignment, and the successful adoption and sustainment of change initiatives.

The OCM is a self-motivated individual with strong communication skills who continuously strives for results and champions relationship building with diverse constituents across the university community. The OCM is responsible for embedding organizational change management practices into Advancement’s operations to support successful adoption of new ways of working while minimizing resistance to change. The OCM is primarily focused on helping constituents understand, adapt to, and integrate new practices, processes, tools, and initiatives that significantly impact people, processes, systems, and technology.

Working closely with project teams, business leaders, and senior Advancement leadership, the OCM will define, develop, and maintain organizational change management tools, templates, standards, and best practices that enable project teams to effectively plan, execute, and sustain change, and to self-manage OCM activities across diverse initiatives.

Qualifications

• University degree with a concentration in organizational development, change management, or related field preferred.
• Minimum five years of progressive experience leading complex, cross-functional organizational change management initiatives in a matrixed environment.
• Professional designation in change management (PROSCI, CCMP or equivalent) is considered an asset.
• Demonstrated experience in strategy development and implementation, project planning and analysis.
• Proven record of accomplishment in assessing organizational impacts and translating findings into actionable change strategies.
• Proven leadership experience, including the ability to define and communicate change strategies.
• Proven experience developing and implementing integrated communication strategies.
• Demonstrated understanding of and commitment to ethical standards and privacy requirements.
• Consideration may be given to an equivalent combination of education and experience.

Requirements

• Develops and leads the utilization of a structured change management methodology.
• Creates a change management strategy for Advancement, including a change action plan and communications strategy.
• Oversees the development, coordination, and monitoring of change action plans for each initiative.
• Conducts thorough investigations to identify key constituents impacted by the change.
• Assesses readiness for change and identifies pitfalls and potential points of resistance.
• Organizes, develops, and conducts workshops with constituents to get input on the change.
• Creates compelling cases for change and investment.
• Builds and maintains strong relationships with constituents.
• Identifies and provides consultative advice and guidance for change agents.
• Promotes ongoing learning regarding change management.
• Develops measurement criteria for evaluating change action plans.
• Ensures quantitative assessment of change success and adoption.
• Prepares and oversees the communication of Advancement changes.
• Creates a positive and inclusive work environment.
• Keeps up to date with change management best practices.
• Plans, prioritizes and manages the work of employees.
• Undertakes other duties and special projects as required.

Benefits

• Commitment to employment equity and diversity in the workplace.
• Support in recruitment processes for applicants requiring accommodation.