[Hiring] Organizational Change Management (OCM) Subject Matter Expert @BerryDunn

Role Description

BerryDunn is seeking a Senior Consultant to join our Medicaid Practice Group (MPG) that will have an initial focus supporting our client in Puerto Rico as a Medicaid Enterprise System (MES) Organizational Change Management (OCM) Subject Matter Expert (SME). As part of our consulting team focused on State Medicaid Agency (SMA) clients, you will leverage your OCM expertise, along with project management and Medicaid knowledge, to help Medicaid agencies improve the health and lives of individuals. You will also be the success partner for Medicaid agencies in building healthier communities and stronger futures.

This position can be remotely based or in one of our offices in Portland, Maine, Charleston, West Virginia, San Juan, Puerto Rico, or Phoenix, Arizona. You will report to senior leaders in the MPG and will help clients nationally, with your initial focus being on our client in Puerto Rico. The candidate must be willing to work standard Atlantic Standard Time (AST) business hours to align with client and team schedules.

Travel Expectations:

• Approximately 25–50% travel may be required to support client engagements, stakeholder workshops, and project milestones.

You Will

• Provide OCM services to SMA clients as they transform their organization to align with MES strategy.
• As a trusted advisor, provide leadership and guidance for clients and internal project teams in the following areas:
• Strategy and Planning:
  • Help develop and execute an OCM strategy appropriate to the client environment.
  • Support, and at times lead, the development of project deliverables and artifacts such as plans, surveys, and assessments, e.g. Prosci® Change Triangle (PCT), Change Readiness, OCM Maturity, and Training Needs.
• Stakeholder Engagement and Communication:
  • Develop and manage project and stakeholder communications.
  • Help develop and maintain strong relationships with project stakeholders, including clients, project team members, vendors, and other interested parties.
  • Facilitate meetings with clients, vendors, and internal teams as needed.
  • Help manage and report on project status, progress, budget, schedule, quality, and resources.
• Project Delivery:
  • Support, and at times lead, the development of gap analysis and business processes and/or documentation (e.g. reports, standard operating procedures (SOPs), process maps, etc.).
  • Assist in developing and reviewing project deliverables and artifacts.
  • Document and escalate action items, issues, and decisions.
  • Help mentor and develop internal project team members.

Qualifications

• Bachelor’s degree (a bachelor’s degree can be replaced with an additional four (4) years related experience).
• A minimum of five (5) years of experience implementing OCM practices for system implementation projects using an industry standard change management framework.
• Three (3) years of demonstrated experience in an OCM lead or SME role supporting a SMA or a large healthcare provider management organization of a similar size.
• Familiarity with MES modernization efforts and CMS guidelines.
• Demonstrated ability to perform and/or lead change management activities using an industry standard change management framework.
• Demonstrated ability to confidently facilitate meetings and present complex concepts to stakeholders.
• Demonstrated ability to balance multiple assignments and achieve quality results in a timely manner.
• Demonstrated ability to create and sustain positive working relationships with diverse stakeholders.
• Demonstrated ability to perform and thrive in an ambiguous and changing environment.
• Written and verbal fluency in English.
• Proficiency in all Microsoft (MS) applications.
• Proficiency in MS Visio a plus.
• Spanish fluency is a plus.
• Prosci® and/or other industry recognized change management certification strongly desired.
• Prior consulting experience is a plus.

Requirements

• The base salary range targeted for this role is $115,000 - $135,000.
• This position may also be eligible for a discretionary annual bonus based on factors such as company and personal performance.
• This salary range represents BerryDunn’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
• If an applicant possesses experience, education, or other qualifications more than the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications.
• Compensation decisions are dependent on the facts and circumstances of each case.
• The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.

Benefits

• Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive.
• Eligible employees have access to benefits that go beyond what’s expected to support their physical, mental, career, social, and financial well-being.
• Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn.