[Hiring] Order To Cash Process Expert @Capgemini

Role Description

As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and deliver a high quality and cost-effective service.

• Have deep knowledge of the process, policies and desktop procedures within their engagement.
• Be aware of the client specific adjustments and deviations from the generic process design.
• Enhance and re-design processes to ensure improvement within client context.
• Have excellent command of the functionalities of the technology used for the delivery of services in different client contexts.
• Apply complex analytical models and problem-solving techniques and methodologies to the specific context.

Qualifications

• Initiates process optimization and standardization activities.
• Responsible to keep the process documentation up to date and initiates any required updates.
• Proactively monitors and seeks for improving team and process KPIs.
• Handle complex client specific queries, issues or escalations within the client context.
• Ensures correct and timely cash is applied accurately and timely.
• Ensures clearing and reconciliations is performed in a correct and timely manner.
• Ensure cash collection targets are met.
• Escalates potential and significant cash forecast deviations to the Client.

Benefits

• Flexible work arrangements to provide support, including remote work and flexible work hours.
• Environment to maintain a healthy work-life balance.
• Career growth programs and diverse professions to support exploration of opportunities.

Company Description

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.