[Hiring] Order to Cash Business Process Lead @Johnson & Johnson Innovative Medicine

Role Description

We are searching for the best Order to Cash Business Process Enablement Lead- Orthopaedics! Remote work options may be considered on a case-by-case basis and if approved by the Company.

About Orthopaedics: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for:

• Joint reconstruction
• Trauma and craniomaxillofacial
• Sports, extremities, and elective foot and ankle
• Spine
• Robotics and digital surgery

This role will be part of US Order to Cash Business Process Enablement & Reliability, collaborating with the Manager Business Process Enablement, Surgery, EP, & Neuro. The OTC Business Process Enablement Lead will be a key partner in the design and deployment of new or enhanced business processes, and root cause analysis and resolution of process issues that impact MedTech franchises while maintaining a customer-centric focus.

Key Responsibilities

• Lead multiple moderate-size projects applying business knowledge, system expertise, strong decision-making skills, and project management skills.
• Act as a key resource on larger projects and serve as a consultant with cross-functional team members for Surgery, EP, and Neuro Order to Cash processes, answering questions, resolving issues, and providing status updates to impacted business partners and IT teams.
• Find opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, IT, or industry-specific change initiatives.
• Develop and maintain business process flows managed within the Order to Cash platform.
• Maintain a balance between business needs and strategies within IT standards to guide well-informed decisions.
• Remain accountable for change management, communications, and partner alignment in support of process improvements, break/fix solutions, and approved system improvements.
• Function independently with limited work direction and escalate as appropriate.

Qualifications

• Minimum Bachelor’s degree is required; Supply Chain, IT, or business focus is preferred.
• At least 4+ years of professional experience is required.
• Experience in Supply Chain is required.
• Strong communication skills and the ability to interact with employees at all levels.
• Knowledge of CSV, SOX, and GxP compliance requirements.
• Strong analytical skills.
• Proficiency in SAP is required; technical competence is preferred.
• Strong written and verbal communication skills.
• Ability to successfully balance multiple priorities, stay highly organized, and work efficiently to meet deadlines.

Preferred Qualifications

• Detailed understanding of Surgery, EP, and Neuro business processes and data.
• Understanding of supply chain interdependencies from end to end.
• Detailed understanding of Global Surgery business processes and data within and across areas.
• Demonstrated use of continuous improvement tools and methodology, such as Process Excellence, Lean, and project management, to evaluate, challenge, and optimize business processes.
• CSCP certification is preferred.

Benefits

• Vacation – 120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
• Holiday pay, including Floating Holidays – 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year