[Hiring] Order Processing Specialist @Turnitin, LLC

Role Description

The Order Processing Specialist is responsible for accurately processing orders on a daily basis. This includes provisioning accounts, verifying orders in our CRM, and completing various additional requests. The Specialist partners closely with Sales Representatives to ensure orders are complete, accurate, and compliant with internal requirements. This role reports to Finance and supports the administrative and operational needs of the Global Sales Team. The position also manages regular and ad hoc projects, gathering information and coordinating with multiple departments across the organization.

• Process orders by managing and working through the assigned case queue.
• Provision new and existing customer accounts across multiple platforms for various products.
• Process requests accurately and in a timely manner.
• Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
• Respond to email inquiries and requests from internal stakeholders.
• Build and maintain strong working relationships with internal partners across the organization.
• Provide support to cross-functional departments including Sales, Finance, Support, and Product teams globally.
• Maintain a strong working knowledge of our products, sales workflows, expectations, and order processes.
• Perform additional administrative duties and support projects as assigned.

Qualifications

• Detail-oriented with strong critical thinking and problem-solving skills; highly organized, personable, and approachable.
• Able to apply critical thinking to prioritize effectively and manage multiple tasks in a fast-paced environment.
• Demonstrates independent problem-solving and sound decision-making under pressure.
• Action-oriented with a strong sense of ownership, proactively identifying issues and driving solutions.
• Adaptable and resourceful, using critical thinking to adjust quickly to changing priorities and new information.
• A degree is not required; candidates may be recent graduates or individuals with transactional experience who demonstrate strong critical thinking, problem-solving ability, and a willingness to learn in a junior-level role.

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.