[Hiring] Order Management Specialist @Ahead

Role Description

As a Order Management Specialist, you will play a critical role in helping us supply products to a global customer base. In this role, you will be responsible for performing accurate and timely delivery planning tasks to meet customer requirements.

• Own day-to-day post-booking order execution for assigned orders and accounts
• Monitor order progress and identify issues that may impact shipment timing, completion, or client experience
• Maintain accurate order updates across internal systems, including shipment details, estimated ship dates, tracking, serial information, and status changes
• Coordinate with procurement, logistics, warehouse, account teams, and other internal partners to keep orders moving and resolve blockers quickly
• Investigate order discrepancies, missing information, and past-due items and drive follow-up to resolution
• Maintain tracking tools, documentation, and system records with a high degree of accuracy and timeliness
• Communicate order updates, risks, and next steps clearly to internal stakeholders
• Escalate exceptions appropriately and partner cross-functionally to drive material completion
• Support a high-volume environment while balancing urgency, accuracy, and customer impact
• Contribute to process improvement efforts that increase visibility, efficiency, and order quality

Qualifications

• Entry level or some experience in order management, sales operations, logistics, supply chain, customer operations, or a similar operational role
• Experience working in a fast-paced, high-volume environment with competing priorities
• Strong attention to detail and ability to maintain accurate records across multiple systems
• Proven ability to coordinate across teams and follow issues through to resolution
• Strong written and verbal communication skills
• Comfort working in ERP, CRM, or order-tracking systems
• Ability to analyze order status, identify issues, and take action with limited oversight
• Strong organizational skills and a consistent sense of urgency
• Experience in the privately held technology industry a plus, but not required

Requirements

• $20 - $30 an hour
• The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits here for additional details.