[Hiring] Order Management Specialist @American Addiction Centers

Role Description

The position is fully remote and involves the following major responsibilities:

• Reviews physician outpatient orders to ensure compliance with hospital and regulatory guidelines.
• Contacts physician offices for clarification or additional information as needed.
• Screens external providers to ensure they meet qualifications for writing orders.
• Reviews faxed physician orders for compliance with federal guidelines and medical necessity.
• Notifies physicians when faxed orders fail to meet Medicare medical necessity guidelines.
• Indexes and transcribes outside faxed orders for scheduling ease.
• Attends and participates in hospital and department meetings as required.
• Trains new team members on policies and procedures.
• Performs other duties as assigned by supervisor/manager.

Qualifications

• High school diploma or equivalent (GED).
• Typically requires a minimum of 3 years related work experience.

Requirements

• Demonstrates a basic knowledge of ICD-10-CM diagnosis and CPT procedure coding.
• Thorough understanding of medical terminology, anatomy, and physiology.
• Strong written and verbal English communication skills.
• Ability to use non-verbal understanding cues as appropriate.
• Sufficient auditory and visual acuity, including color vision and depth perception.
• Ability to read handwritten orders and utilize written and computerized resource material.
• Strong interpersonal, organizational, decision-making, and problem-solving skills.
• Ability to meet and maintain documented productivity and quality standards.
• Ability to build excellent reciprocal customer relationships.
• Ability to remain calm and courteous under stressful situations.
• Ability to utilize age-related developmental characteristics in patient care.

Physical Requirements and Working Conditions

• Availability and flexibility in life schedule to accommodate department hours from 7:00 AM to 7:00 PM, Monday through Friday.
• Ability to sit for an extended period of time.
• Must have normal or corrected vision to read computer screens.
• Able to stand, stoop, squat, kneel, grab with arms, and utilize manual dexterity continuously.
• Ability to lift up to 35 pounds without assistance.

Benefits

• Comprehensive suite of Total Rewards including benefits and well-being programs.
• Competitive compensation based on qualifications, skills, and experience.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match.
• Educational Assistance Program.