[Hiring] Order Management & Logistics Team Lead @Addiction Pet Foods

Role Description

Addiction Pet Foods is looking for an experienced Order Management & Logistics Team Lead (SAP / Export) who can do more than run existing processes — we need someone who can improve, redesign, and automate them. This role will lead our end-to-end order management and logistics operations, covering the order lifecycle from order entry through shipment and final delivery across multiple international markets.

A major priority of the role is to assess our current order management workflows, identify bottlenecks and manual processes, and build or improve critical parts of the order-to-delivery process using technology, automation, standardization, and better data visibility.

We are looking for someone with proven hands-on experience improving order management processes — whether through ERP workflow improvements, SAP automation, EDI, system integrations, automated controls, dashboards, or redesigned operational processes. You should be equally comfortable managing day-to-day order execution and leading process transformation.

What You’ll Do:

• Lead End-to-End Order Management:
  • Own the order management and logistics lifecycle from order entry through final delivery.
  • Ensure orders are processed accurately, efficiently, and within customer and business commitments.
  • Maintain visibility over order status, shipment progress, logistics performance, landed costs, and operational issues.
  • Establish and maintain clear SOPs, controls, and service standards.
  • Monitor key measures such as order-to-ship cycle time, documentation accuracy, and perfect order fulfillment.
• Improve & Automate Order Management Processes:
  • Assess existing order management workflows and identify bottlenecks, duplicated work, manual touchpoints, control gaps, and opportunities for automation.
  • Take ownership of improving critical parts of the order-to-delivery / order-to-cash workflow.
  • Redesign processes to improve speed, accuracy, visibility, scalability, and customer service.
  • Transform manual activities into automated or system-driven workflows, where practical.
  • Drive improvements involving areas such as:
    • Order entry and validation.
    • Order acknowledgements.
    • Approval workflows.
    • Order status tracking.
    • Exception management.
    • Shipment coordination.
    • Documentation.
    • Customer updates.
    • Freight audit.
    • Reporting and KPI visibility.
  • Lead or support SAP workflow improvements, EDI integration, API/system integration, and connectivity with logistics or 3PL platforms.
  • Build dashboards and automated reporting to provide management with better operational visibility.
  • Measure improvements through reduced processing time, fewer errors, fewer manual steps, improved service levels, and higher order accuracy.
• Manage Global Logistics & Export Execution:
  • Oversee export documentation including Health Certificates, Certificates of Origin, Customs Declarations, and other market-specific requirements.
  • Ensure compliance with applicable export requirements, including NZ MPI protocols and destination-country import requirements.
  • Coordinate with freight forwarders, carriers, customs brokers, customers, warehouses, and internal stakeholders.
  • Monitor shipment execution and resolve issues that could affect delivery or customer commitments.
  • Manage carrier and freight-forwarder relationships and support freight cost and service optimization.
  • Personally manage assigned export orders when required.
• Lead the Team & Cross-Functional Workflow:
  • Lead and develop the Order Management & Logistics team.
  • Establish clear accountabilities, operating standards, KPIs, and performance expectations.
  • Work closely with Sales, Finance, Warehouse, Fulfillment, Supply Chain, customers, and logistics partners.
  • Resolve cross-functional issues that affect order execution and customer service.
  • Build stronger working processes between teams rather than allowing issues to be managed through repeated manual follow-ups.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, International Business, Operations, or a related discipline.
• SAP, export logistics, trade compliance, Lean Six Sigma, process improvement, or related certifications are an advantage.

Requirements

• 5–7+ years of experience in Order Management, Logistics, Supply Chain, or a closely related field.
• At least 3 years of team lead experience.
• Strong end-to-end understanding of order management and order-to-delivery processes.
• Proven experience building, redesigning, or significantly improving critical order management workflows.
• Demonstrated experience identifying inefficient/manual processes and implementing practical improvements.
• Hands-on experience with order management automation, ERP workflow improvement, or systems integration.
• Strong SAP ERP experience, ideally involving SAP SD/MM or order-to-cash processes.
• Strong understanding of international logistics and export operations.
• Experience in FMCG or export-intensive manufacturing environments.
• Strong Excel and data-analysis skills.
• Ability to work with multiple functions, markets, and time zones.

Benefits

• Faster and more reliable order processing.
• Fewer manual touchpoints.
• Reduced order and documentation errors.
• Better order and shipment visibility.
• Stronger process controls and SOPs.
• Improved integration between teams and systems.
• Higher order fulfillment and customer service performance.
• Increased use of automation across order management.
• More scalable processes as the business grows.